Senior Director - Product and Strategy

Senior Director, Product & Strategy – Associations

Location: Austin, TX (Hybrid, 3 days/week onsite)

About Us

Togetherworkis a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs.

With our new headquartersonSouth Congress in Austin, TX, we are entering an exciting phase of growth. We work hard and play hard. We love our customers, we innovate with purpose, and wewon’tstop untilwe’vedelighted every client across the diverse ecosystem we serve.

About This Role

Togetherworkis seeking a Senior Director, Product & Strategy to lead our Associations sub-vertical through a phase of significant modernization, customer stability improvement, and platform migration.

This is a high-impact leadership role responsible for the health, performance, and future direction of the Association products portfolio. The Senior Director will work cross-functionally across Engineering, Revenue, CX, Operations, and Finance to drive roadmap execution, ensure successful customer migrations, and deliver measurable outcomes in growth, retention, and product quality.

You’ll translate strategy into disciplined execution—providing clarity, governance, and collaboration while ensuring that results are visible, measured, and trending in the right direction. This role is ideal for a product leader who thrives in operational rigor, embraces complexity, and maintains a deep customer-first mindset.

What You’ll Do

• Lead product migration strategies and execution for Association products, ensuring smooth transitions and minimal churn.
• Govern roadmap delivery, prioritization, and resource allocation to ensure customer stability and continued product modernization.
• Partner with Engineering, Revenue, and CX to diagnose issues, manage risks, implement countermeasures, and maintain alignment across teams.
• Support the VP in preparing business cases, financial models, and proposals for leadership and company-level review.
• Host quarterly customer webinars and publish transparent roadmap and migration updates.
• Represent the product line in monthly and quarterly business reviews (MBRs/QBRs), reporting on performance, risks, and opportunities.
• Serve as the near-final escalation point for major customer issues, driving resolution before ELT involvement.
• Analyze competitor and market trends; collaborate with Pricing Strategy to refine packaging and optimize positioning.
• Coach and develop Product Managers, Product Owners, and cross-functional contributors within the Association product organization.
• Promote and model Togetherwork’s leadership principles: operational rigor, transparency, professionalism, and accountability.
• Champion responsible use of AI and analytics to improve forecasting, decision-making, and delivery efficiency.

What You’ll Bring

• 10+ years of product management or product leadership experience within SaaS or enterprise software.
• Deep knowledge of association management software or direct experience working with associations, trade organizations, or professional societies.
• Proven success leading complex platform migrations or large-scale product modernization efforts.
• Demonstrated ability to build, refine, and scale product management frameworks and processes.
• Strong cross-functional leadership skills with experience partnering across Engineering, Revenue, CX, and Finance.
• Ability to synthesize data, root-cause issues, and drive disciplined execution in ambiguous or evolving environments.
• Excellent written and verbal communication skills with comfort presenting to internal executives and customer audiences.
• Experience with Salesforce and/or Microsoft Dynamics is a strong plus.
• A mindset rooted in accountability, continuous improvement, and customer-centricity.
• Willingness to travel 25%+ for customer visits, leadership meetings, and migration planning sessions.

Why This Role

Impact: Lead the modernization and stability of a critical product sub-vertical serving association customers across North America.

Challenge: Manage complex migrations, high-stakes customer expectations, and multi-team execution requirements.

Ownership: Directly shape roadmap, outcomes, operational rigor, and customer experience across your portfolio.

Collaboration: Work side-by-side with Engineering, Revenue, CX, Operations, and executive leadership to deliver company-defining results.

Bonus: Performance-based

• Medical, dental, and vision insurance options
• Basic Life Insurance
• 401(k) with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company-paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity

Togetherworkis an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.