Systems Analyst - PCHP (Hybrid)

Are you looking for a career that offers both purpose and the opportunity for growth? Parkland Community Health Plan (PCHP) is a proud member of the Parkland Health family. PCHP is a Medicaid Managed Care Organization servicing Texas Medicaid and CHIP in the Dallas Service Area. PCHP works to fulfill of our mission by empowering members to live healthier lives. By joining PCHP, you become part of a team focused on innovation, person-centered care, and fostering stronger communities. As we continue to expand our services, we offer opportunities for you to grow in your career while making a meaningful impact. Join us and work alongside a talented team where healthcare is more than just a job—it’s a passion to serve and improve lives every day.

Primary Purpose: Parkland Community Health Plan's (PCHP's) Systems Analyst is responsible for application solution requirements analysis, and the ongoing implementation and support of clinical and business applications utilized across PCHP, including maintenance of application workflow configurations. May also be engaged to assist in RFP preparation, review, and solution selection activities.

Minimum Specifications

Education

- Associate Degree in Information Systems / Computer Science or related discipline, or in healthcare related field is required.

- Bachelor's degree in Information Systems / Computer Science or related discipline, or in healthcare related field preferred.

Experience

- Four (4) years of progressive experience implementing and supporting clinical or business solutions in a healthcare environment, preferably in managed-care organization.

- Four (4) years of experience assessing business needs, capturing requirements, and translating into relevant IT solutions.

- Four (4) years of experience creating technical requirements documentation.

- Experience with data interfaces / interchanges between healthcare entities.

- Specific experience utilizing or supporting Cognizant QNXT or CCA solutions preferred.

- Specific experience supporting managed-care member or provider portals preferred.

Equivalent Education and/or Experience: n/a 

Skills or Special Abilities

- Able to work with business and clinical stakeholders to understand and document specific solution requirements, including rules-based workflows, inbound and outbound data integrations, exception handling processes, and reporting.

- Able to learn and adopt various vendor application configuration tools

- Familiar with healthcare interoperability rules and how they influence the solutions that are implemented across healthcare organizations, preferably in a managed-care organization

- Skilled problem solver who is able to troubleshoot issues and help in identifying root cause

- Able to work collaboratively with vendor technical support teams, data integration teams, and other technical support teams to assess and resolve issues

- Must have excellent verbal and written communication skills, and be able to present documented requirements and proposed solutions

- Strong organizational skills and the ability to manage multiple competing projects and deadlines

- Customer service orientation and ability to understand end-user needs

- Proficiency with Microsoft Office Excel, Word, and Outlook

Responsibilities

1. Works with stakeholders across organization to clearly define IT solution requirements and assists in the selection and / or design of new or modified applications across the PCHP operating environment.

2. Documents and presents proposed IT solutions, gathering input and refining final project proposals

3. Applies specific healthcare interoperability requirements and standards in the ongoing evaluation of proposed or modified solutions, ensuring ongoing compliance with regulatory mandates.

4. Supports the design and operation of data interfaces between PCHP and its trading partners/vendors.

5. Provides ongoing implementation and support services across adopted applications, including design and configuration, testing, training, monitoring, and end-user support.

6. Works with assigned Project Managers to define and fulfill specific implementation steps relating to design, configuration, testing, and training of new solutions.

7. Collaborates with Parkland Health IT and other business partners / vendors to ensure cross-system effectiveness and thorough investigation of reported issues.

Parkland Community Health Plan (PCHP) prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status.