Front of House Team Member

At Chick-fil-A, the Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. Team Members are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals

Front of House Team Member Responsibilities:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Honor and encourage others to follow the vision and values of the Restaurant
• Multitask quickly, yet thoroughly
• Be team-oriented, adaptable, dependable, with a strong work ethic
• Work on their feet for several hours at a time
• Communicate effectively with guests and Team Members
• Adhere to Chick-fil-A rules and dress code at all times
• Other duties as assigned

Qualifications and Requirements:

• Consistency and reliability
• Cheerful and positive attitude
• Loves serving and helping others
• Customer service oriented
• Strong interpersonal skills
• Detail-oriented
• Able to multi-task
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry 10-30 lbs on a regular basis
• Have the ability to stand for long periods of time

Job Responsibilities:

• We are looking for cashiers to join our team to work for between the hours of 11:00am-9:00pm each day. This will range from 4-7 hours a day, 6 days a week (Monday-Saturday)
• Serve guests with honor, dignity, and respect
• Ensure exceptional Chick-fil-A hospitality
• Answer guest questions with professionalism
• Operate cash register and handle transactions
• Maintain a safe and clean work environment
• Support the team by learning different positions in the restaurant
• Meet physical demands of the position

Cashier Job Requirements:

• Minimum age requirement is 17 years old
• High School Diploma or GED
• Experience with POS systems and cash registers
• Basic computer knowledge
• Good math skills
• Excellent communication skills
• Ability to effectively resolve complaints

Serve all our valued guests with honor, dignity, and respect by being a Chick-fil-A Altamesa brand ambassador!

Demonstrate our core values: Fast, Friendly, Accurate. As well as our mission statement: Impacting our community through giving and love. This is fulfilled by demonstrating our love and care for guests in every interaction:

• Ensures that guests are being cared for by executing Chick-fil-A hospitality requirements. Winning Hearts Every Day & Second Mile Service strategy are how we accomplish this.
• Answering guest questions and needs with the highest level of Chick-fil-A Professionalism.
• Assembles and prepares food orders on our front counter and in our kitchen. As well as delivering them to guests in our dining room, drive-thru and outside to vehicles.
• Operating a cash register system and all that entails (cash, credit card, coupon payment).
• Maintains a safe and clean working environment by complying with procedures, rules, and regulations. Specifically, our unique and industry leading food safety regulations.
• Contributes to team effort by learning the positions in the restaurant. This means you may be asked to support the team by working in the kitchen, OR in the front of the house.
• Must be able to meet the physical demands of the position which includes, but is not limited to, standing for up to 10 hours and lifting up to 40 pounds. Also, being outside anywhere from 1-4 hours at a time depending on the heat & cold index.

How is our restaurant different than others?:

• All Leadership work WITH the team by coaching, teaching and training.
• Concerns are handled in a constructive and timely manner.
• We discourage drama and encourage open and honest communication.
• “We are ladies and gentlemen serving ladies and gentlemen.” We encourage the use of “yes ma’am and “yes sir” in our interactions with each other.
• We will push you to follow systems and processes correctly as well as other Team Members. These skills will benefit you and make your job simpler.
• We use an equal points based disciplinary system that eliminates favoritism.
• We really want you to pursue your dreams and goals.

Our employer promise is:

“To create options and opportunities for you to succeed, professionally, personally and financially.

• Our job options include: Team Member, Certified Trainer, Shift Leader, Assistant Director, Senior Director.
• We encourage team members to have fun and have great relationships at work, but also to delight and enjoy creating those relationships with guests.
• We want to make the team member's experience enjoyable. We aren’t perfect, but our goal is to find a winning balance between guest experience and team member experience. You are valued and you will be invested in!

We take guest experience VERY seriously. If you are not applying to serve and make others smile, or to consistently sacrifice for those we serve (team members & guests) then we kindly discourage you from applying.

General Skills/Qualifications:

• High Energy Level, Dependability, Productivity, Customer Service, Professionalism, Attention to Detail, Customer Focus, General Math Skills, Basic Safety, Values Teamwork, Consistency and Reliability

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.