Senior IT Technician

Responsive recruiter

Benefits:

• Locally owned and operated


• Competitive salary


• Flexible schedule


• Health insurance


• Paid time off


• Training & development


• Opportunity for advancement

Summary:
We are seeking a highly skilled Managed IT Services (MSP) Level 3 Technician to join our team. The ideal candidate will specialize in providing top-tier IT support to Small—to Medium-sized businesses. The candidate will possess extensive technical knowledge, excellent problem-solving abilities, and a passion for delivering exceptional customer service in a dynamic IT environment.

Note: Employment for this role is expected to start Monday, July 7th.

Responsibilities:

• Technical Support: Provide advanced technical support for various IT systems, including servers, networks, and software applications. Troubleshoot and resolve complex issues escalated by Level 1 and Level 2 technicians.


• Network Management: Design, implement, and manage robust network solutions to ensure optimal performance and security for clients. Monitor network performance to identify potential issues and take proactive measures.


• System Administration: Perform regular maintenance and upgrades on client systems, including patch management, backup and recovery, and system monitoring. Ensure all systems are secure, up-to-date, and compliant with industry standards.


• Client Interaction: Maintain strong client relationships by providing professional and timely support. Understand client needs and recommend appropriate technology solutions to enhance their business operations.


• Project Management: Lead and manage IT projects, including system migrations, network installations, and software deployments. Coordinate with internal teams and external vendors to ensure successful project delivery.


• Documentation: Create and maintain detailed documentation for all client environments, including network diagrams, system configurations, and troubleshooting procedures. Ensure that all documentation is accurate and up-to-date.


• Training and Mentorship: Provide guidance and mentorship to Level 1 and 2 technicians. Conduct training sessions to enhance the team's technical skills and improve overall service quality.


• Compliance: Ensure all client systems comply with relevant regulations and industry standards, including data privacy and cybersecurity requirements. Perform regular audits and assessments to identify and address potential vulnerabilities.


• Emergency Support: Provide on-call support for critical issues. Respond to emergencies promptly and take appropriate actions to minimize downtime and data loss, including after-hours and weekend support as needed.

Knowledge, Skills, & Qualifications:

• Experience & Education: A minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role. MSP experience is preferred. A Bachelor's degree in IT, Computer Science, or a related field is preferred, with certifications such as CompTIA Network+, Security+, Microsoft Azure Administrator, or CCNA as a plus.


• Technical Expertise: Proficiency in Windows and Linux server environments, virtualization technologies (VMware, Hyper-V), and cloud platforms (Azure, AWS).


• Networking & Security: Knowledge of and demonstrated experience with networking protocols, firewalls, VPNs, and cybersecurity best practices. Experience with monitoring tools such as SolarWinds, Auvik, or similar.


• RMM & Ticketing Systems: Hands-on experience with Remote Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk.


• Documentation & Process Management: Proficient in tools like Hudu, IT Glue, or SharePoint, with experience in structured IT documentation and process standardization.


• Problem-Solving & Project Management: Strong analytical skills to diagnose and resolve complex technical issues, with proven experience managing IT projects from inception to completion.


• Communication & Customer Service: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical clients and provide outstanding customer service.


• Adaptability & Team Collaboration: Ability to work in a fast-paced, evolving technology environment, continuously learning and contributing to a collaborative team culture.

Work Environment
This role requires working onsite and remotely, depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid driver's license. Flexibility in working hours, including evenings and weekends, may be required to accommodate client emergencies or project deadlines.

• Fast-paced and dynamic environment, focusing on delivering high-quality IT support to SMB clients.


• Collaborative and supportive team culture.

Benefits:

• Competitive salary and performance-based bonuses


• Health insurance


• Generous paid time off and holiday schedule


• Professional development opportunities and reimbursement for certifications


• Flexible working hours and remote work options


• Supportive and collaborative work environment

Company Overview
We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you can work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. You'll thrive in our fast-paced, ever-evolving industry if you have a strong IT background, a problem-solving mindset, and a passion for innovation. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.

Compensation: $75,000.00 - $95,000.00 per year

Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

We’re Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.