Sr. Product Manager

At Suvida Healthcare, we are not just caregivers; we're compassionate advocates dedicated to enriching the lives of our cherished seniors. As a Team Member with us, you will embark on a fulfilling journey where your skills and empathy converge to make a meaningful impact on the well‑being of an underserved community and their families. Our multi-disciplinary primary care program is built to address the physical, behavioral, social, and cultural needs of Medicare‑eligible Hispanic seniors.

Celebrate diversity and inclusivity in a workplace that attracts, engages, values, rewards, and recognizes the unique needs and backgrounds of both, our patients and our team. We believe that a rich tapestry of experiences, shared interests, and perspectives enhances the care we provide, making us a stronger, service‑centered, and more compassionate healthcare family and Employer of Choice! Will you join us Suvidanos , to help achieve our Higher Purpose?

What Makes Us Unique

We are an empowered primary care team, clinical operations, and support team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and neighborhoods we serve. We tailor our primary care program to the culture, language, social, and overall well‑being of the seniors we serve.

How We Work

Our Culture & Core Beliefs

• Earn Trust
• Building Relationships
• Creating Joy
• Doing Right
• Improving Every Day
• Moving Forward
• Competitive Pay
• Free Mental Health & Life Coaching for Team Members and their Dependents
• Holiday Time Off with Pay
• Paid Community Service Day
• Paid Parental/Family Leave
• Generous Paid Time Off (PTO)
• 401k Retirement Plan with Company Match
• And much more....

What You’ll Do

Position Summary

We’re hiring a hands‑on Senior Product Manager to own our most important internally designed and developed software application: Compás. You will be the foundational PM shaping an internal product that touches every clinic. You will own Compás outcomes end‑to‑end: discover and shape requirements across executives, CMO leadership, physicians, and clinic staff; translate them into clear problem statements and PRDs; and partner with engineering and design to deliver high‑leverage, safe, and usable features. You’ll also incubate AI‑assisted experiences (e.g., triage, summarization, next‑best action) in partnership with data science/engineering.

Responsibilities

• Product discovery & prioritization
• You’ll work in a lean, engineering‑led environment that values measurable impact and rapid iteration over traditional project management
• Lead customer research in clinics; synthesize pain points by role (Provider, CIS, SW, Front Desk).
• Convert strategy and executive requests into ranked problem statements with quantified value.
• Maintain a transparent roadmap aligned with clinical value and operational feasibility.
• Author concise problem briefs and PRDs with success measures and UX acceptance criteria.
• Partner with engineering and design to break work into small, testable increments; run UAT; ship frequent releases.
• Own release readiness: training assets, change notes, and rollout plans by site.
• Clinical systems & data collaboration
• Align Compás features with EMR workflows and HL7/FHIR interfaces; manage dependencies and data quality issues.
• Partner with Data & Analytics on metric definitions and latency/SLA expectations.
• AI and safety
• Define candidate AI features; evaluate safety, bias, auditability; establish feedback capture and human‑in‑the‑loop review.
• Product operations
• Instrument usage and outcome dashboards; run weekly triage; prioritize defects vs. features; facilitate stakeholder ceremonies.

What You’ll Bring

Knowledge, Skills, and Abilities

Must Have:

• We welcome candidates with technical, design, or clinical backgrounds who have transitioned into product roles and thrive in hands‑on environments.
• 5+ years of product management (or equivalent) owning outcomes for workflow or operations products in complex environments (e.g., healthcare, fintech, supply chain, compliance, public sector, or other regulated/mission‑critical domains).
• Proven track record of digitizing and automating workflows end‑to‑end: discovery with front‑line users, mapping current/future state, defining acceptance criteria, and shipping iterative releases that measurably reduce time, clicks, or errors.
• Outcome orientation and data literacy: ability to frame hypotheses, define success metrics, partner with analytics/engineering, and make prioritization trade‑offs using evidence (not just requests).
• Excellent product writing & framing: concise problem statements, PRDs, and release notes that include Who/What/Why, measures of success, and non‑functional requirements (privacy, reliability, safety).
• Technical collaboration skills: comfortable partnering with engineers and designers on API/data‑contract discussions, system constraints, and UX flows; familiarity with cloud‑hosted web apps (Azure/AWS/GCP).
• Risk, safety, and compliance mindset: experience shipping products where auditability, privacy, and change control matter (HIPAA/PHI experience is a plus but not required).
• Stakeholder leadership: demonstrated ability to align executives and frontline users, run discovery in the field (ride‑alongs/shadowing or equivalent), and drive consensus on roadmap priorities.
• Curiosity about AI and applied analytics: awareness of practical AI/ML product patterns (summarization, routing, recommendations) and how to design human‑in‑the‑loop guardrails.

Preferred (Nice to Have):

• Direct experience in provider operations or care delivery and familiarity with clinical documentation workflows.
• Exposure to quality and risk adjustment programs (e.g., STARS, HCC/RAF) or analogous performance programs in other industries.
• Hands‑on familiarity with EHR/EMR ecosystems (Elation, Epic, Athena, etc.), FHIR/HL7, or care‑flow/orchestration tools (Awell, Retool, etc.).
• Experience integrating a data warehouse into operational tools; comfort collaborating with analytics/BI teams.

Education, Experience, Licensure, or Certification Requirements

• Undergraduate or Graduate degree in STEM‑related field, or equivalent on the job experience is preferred

Suvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any typewithregard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.