Field Inspector/Call Center Representative-Brownsville
- Plan and organize inspection routes for timely and efficient field visits.
- Travel to assigned inspection sites across multiple municipalities in Cameron County.
- Inspect properties and surrounding areas to verify condition, occupancy status, and visible characteristics.
- Take clear, date-stamped photographs documenting property conditions.
- Note details such as structures, vehicles, and other relevant observations.
- Compile findings into organized reports and submit via online platforms within required timeframes.
- Maintain confidentiality of all client and case-related information.
- Communicate inspection results and follow-up needs to office staff.
- Represent the Firm with professionalism and courtesy during all field interactions.
- Perform other related duties as assigned.
- Receive inbound calls and make outbound calls to taxpayers to collect delinquent property taxes.
- Use headset and computer terminal to navigate multiple systems, input data, and retrieve account information.
- Work in a structured environment with a diverse workforce.
- Meet daily, weekly and monthly production objectives.
- Adapt to a dynamic, quickly changing telecommunications environment.
- Maintain accountability for call quality, attendance, and adherence to schedule.
- High School diploma or equivalent required. • Must be bilingual.
- Proficient typing skills required.
- Ability to work independently and make cost-effective decisions.
- Strong creative problem-solving skills for a fast-paced environment.
- Ability to handle difficult situations with diplomacy and tact.
- Comfort working in unpredictable, high call volume environments.
- Demonstrated tolerance for stress and ability to stay composed.
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