Operational Account Manager, Road Transport

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at

Location: USA - Lancaster, Midpoint Dr

Division: Road
Job Posting Title: Operational Account Manager, Road Transport - 96680
Time Type: Full Time

Summary
The Operational Account Manager, Freight Operations is an integral part of the Road US team’s freight brokerage operations and assist with the establishment and development of relationships with customers by providing exceptional customer service. They are responsible for developing the branch’s house accounts, while continuously seeking out new growth opportunities with current and new clients and oversee the flow of communication with clients regarding all aspects of the account.

In addition to core account management duties, this role may involve driving a company-provided sprinter van (non-CDL, under 10,000 lbs) to pick up and deliver freight for customers on an as-needed basis. Due to these operational responsibilities, the employee must maintain a valid DOT Medical Card and will be included in the company’s DOT random drug and alcohol testing pool.

Duties & Responsibilities

• Develops the overall customer relationship via all methods of communication, phone, email, and in person.
• Negotiates with transportation carriers and providers to obtain, set rates and determine services available.
• Researches and determines growth opportunities within the branch’s house accounts.
• Investigates, actions and establishes new customer leads and opportunities.
• Examines customer requests to provide best service options and pricing available.
• Proactively handles customer shipment requests.
• Utilizes our TMS system and provides data input to facilitate material movement, planning, and scheduling.
• Provides direction and sets pricing guidelines for Carrier Sales team.
• Monitors shipment tracking progression from pickup through delivery and communicates accurate and up-to-date information to the customer and/or Key Account Manager.
• Ensures customer expectations are met or exceeded through close communication with Carrier Sales team.
• Tracks and traces shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers.
• Prepares spend reports as needed and holds regular check ins via QBR or MBR with the customer.
• Picks up and delivers customer freight as needed using a sprinter can, ensuring timely, safe, and accurate transport in accordance with company and DOT regulations.
• Completes required driving logs, pre-/post-trip inspections, and documentation when operating the vehicle.
• Plan efficient routes, considering factors such as traffic conditions and weather.
• Other duties and project work as assigned by manager.

Minimum Required Qualifications Education and/or Experience

• High School diploma.
• 3 years’ experience in logistics, transportation brokerage, or related field.
• Prior experience operating commercial vehicles under 10,000 lbs preferred
• Valid Driver’s License
• Ability to obtain and maintain a valid DOT Medical Card

Skills, Knowledge & Abilities Computer Skills

• Proficient with all Microsoft Office applications, Word, Excel, Teams and PowerPoint.
• Solid analytical experience in Excel required.
• Experience with transportation management systems.

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Position requires strong mathematical skills for pricing, negotiating and project development

Other Skills

• Superior leadership skills and ability to build and cultivate strong relationships
• Driven, enthusiastic, and highly motivated
• High attention to detail and ability to multitask
• Strong organizational skills
• Ability to thrive under deadlines and work in a team environment, while also delivering independent results
• Excellent interpersonal communication and problem-solving skills, verbal, written and in person
• Strong prioritization skills and works with a sense of urgency
• Proficiency in using a Windows-based computer
• Strong ability to persuade, negotiate, and influence others
• Ability to work flexible hours and occasionally assisting with operational duties such as driving.

Preferred Qualifications Education and/or Experience

• College degree in Logistics or Supply Chain Management
• 5 years’ experience in logistics, transportation brokerage, or related field.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. The employee also regularly lifts and/or moves objects up to 10 pounds. Specific vision requirements of this job include close vision and distance vision.

Work Environment While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Other Information Able to travel as needed up to 5%.

For this position, the expected base pay is: $56,000 - $76,500/ Annual. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected] . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook .