Resident Services Coordinator

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit .

JOB DESCRIPTION SUMMARY

Why work for Greystar?

Ready to take your customer service skills beyond the counter or front desk? At Greystar, we create exceptional living experiences and our onsite teams are at the centre of it all.

If you love working with people, enjoy fast-paced environments, and take pride in delivering standout service, this is an exciting opportunity to build a long-term career in the property industry with a global leader.

You do not need real estate experience. We will teach you that. What we are looking for is great service instincts, professionalism, and a passion for creating memorable experiences.

JOB DESCRIPTION

About the role:

Based onsite at our brand new luxury build-to-rent apartments in Melbourne, the Resident Services Coordinator is the friendly, professional face of our community. You will be part of a close-knit onsite team, helping residents feel welcome, supported, and proud to call our community home.

This is a full-time, permanent position working on a rotating roster, including some weekends, to ensure exceptional service for our residents.

Key responsibilities:

• Provide a warm and professional welcome to residents, guests, and visitors

• Handle phone calls, inquiries, and service requests efficiently

• Manage package deliveries, guest suite bookings, and elevator scheduling

• Supporting the presentation of shared spaces and liaising with maintenance when needed

• Collaborating with the community team to organise resident events, activities and community engagement programs.

• Acting as a local expert by sharing knowledge of nearby services, amenities, and vendors

• Assisting with administration, leasing support, and database updates

• Resolving resident questions or concerns promptly and professionally

• Ensure compliance with company policies and housing regulations

You will thrive in this role if you have:

• Experience in a customer facing role such as hospitality, retail, hotels, airlines, concierge or similar. Real estate highly regarded but not essential

• A natural service mindset and friendly, professional communication style

• Strong organisational and ability to manage multiple tasks

• Excellent communication skills (phone, email, and in-person).

• Ability to work a flexible schedule, including weekends if required.

• Comfort using systems and databases. CRM or booking systems a bonus, particularly property management software such as Yardi, but not essential – on the job training will be provided

• Compliance & Licensing – Must have valid government issued ID, the ability to obtain a favourable National Criminal History Check and Working with Children check.

• Ability to assist with occasional physical tasks and confident in safe manual handling practices

Feel like you might not meet every criteria but you would be a great fit for our team? We will never know if you don’t apply!

To find out more about us and working at Greystar, click here:

Greystar is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives.

We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [email protected].