Customer Service Representative
Full Time
Customer Service Representative – Call Center
Pay Rate: $15.00/hour
Position Summary:
We are seeking dependable and professional Customer Service Representatives to join our call center team. In this role, you will handle inbound and outbound calls to assist customers with account questions, process payments, and provide support related to billing or past-due accounts. This position requires excellent communication skills, attention to detail, and the ability to handle high call volumes in a fast-paced environment.
Key Responsibilities:
Answer inbound calls and place outbound calls to assist customers with their accounts
Provide accurate information regarding balances, due dates, and payment options
Process payments over the phone and provide confirmation to customers
Document all customer interactions clearly and accurately in the system
Follow up with customers for additional information or clarification as needed
Handle escalated issues professionally and in accordance with company policies
Meet individual and team performance goals, including call handling and quality metrics
Maintain confidentiality and adhere to all compliance and privacy regulations
Skills and Competencies:
Strong verbal communication and active listening skills
Ability to remain calm and professional under pressure
Comfortable navigating computer systems and entering data while on calls
Basic math skills and ability to process payments accurately
Ability to follow scripts and standard procedures while still providing a personal touch
Team-oriented with a strong work ethic
Qualifications:
High School Diploma or GED required
Previous call center, collections, or customer service experience preferred
Bilingual skills (English/Spanish) a plus but not required
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