Ostomy Client Specialist

About Convatec

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company focused on solutions for the management of chronic conditions with leading positions in Advanced Wound Care Ostomy Care Continence Care and Infusion Care. With more than 10000 colleagues we provide our products and services in around 90 countries united by a promise to be forever caring. Our solutions provide a range of benefits from infection prevention and protection of at-risk skin to improved patient outcomes and reduced care costs. Convatecs revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit

Position Overview:

To provide client service support to the Account Management teams. Collect medical documentation and information to setup new clients of 180 Medical.

Key Responsibilities:

• Contact clients to set up medical supply orders
• Handle incoming phone calls from clients regarding orders & customer service issues
• Request Medicare documentation on Medicare clients
• Contacts HH agencies to coordinate sending supplies
• Make entries as appropriate in Medtrack an internal Microsoft Access database
• Place orders in Medtrack
• Change orders in Medtrack
• Support Team Supervisor on miscellaneous projects
• Obtain verbal authorization for supplies from facilities
• Suspense auditor to obtain Plan of Cares and chart notes when needed
• Verifying insurance for existing customer insurance changes
• Performs follow up phone calls to clients after initial shipment
• Verifies that client files are complete and all necessary documentation is in place
• All other duties as assigned.

Qualifications/Education:

• Must have a high school diploma college degree preferred not required.
• Six months to one year related experience and/or training; or equivalent combination of education and experience.
• Typing: 35-40 wpm with 40 (adjusted) highly recommended
• Possess medical administrative skills
• Good communication skills with professionals in clinics and hospitals
• Sales experience preferred
• Ability to reason problem solve and think outside the box
• Multi-task a variety of issues
• Good organization skills and can prioritize tasks
• Proficient in Microsoft Office programs
• Good attention to detail
• Reliable/dependable
• Flexible and adaptable to changes in environment and industry
• Team Player; work well with others

Dimensions:

Physical Demands

• Regularly required to sit stand walk and occasionally bend and move about the facility.
• Infrequent light physical effort required.
• Occasional lifting up to 10 lbs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Work performed in an office environment

Special Factors

• This role can be performed remotely.

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media text message email or phone call about recruitment at Convatec do not disclose any personal information or pay any fees whatsoever. If youre unsure please contact us at .

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race religion creed color national origin nationality citizenship ancestry sex age marital status physical or mental disability affectional or sexual orientation gender identity military or veteran status genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee

If you are an active employee at Convatec please do not apply here. Go to the Career Worklet on your Workday home page and View Convatec Internal Career Site - Find Jobs. Thank you!

Required Experience:

IC