Resident Field Service Technician
Process Analytics Field Service and Trai __ In this role, you'll help run what runs the world, by taking on meaningful work that drives real impact. The work model for the role is: Onsite in Port Arthur, TX (Open to home location in Beaumont, Orange, Port Arthur, and Lake Charles) #LI-Onsite Your role and responsibilities:
- Working with the customer (while on-site) to identify opportunities to improve the customer's operations and eliminate pain points.
- Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform.
- Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
- Acting as trainer when needed, for field service associates and customers.
- Responsibilities also include performing commissioning/start-up services, troubleshooting/repair services, and preventative maintenance on measurement and analytical equipment.
- Bachelor's or Technical Degree with 2+ Years of experience or Associate's Degree/High School Diploma with 5+ years of relative experience
- Strong technical background with technical skills in startup, commissioning, troubleshooting, preventive, and unplanned maintenance of analytical products including but not limited to continuous gas analyzers and gas chromatographs (PGC5000, PGC1000 would be a signficant plus )
- Ability to build strong customer relationships, to work effectively with minimum supervision, demonstrated strong interpersonal skills, and be customer service oriented
- Strong Computer skills to include Outlook, Excel, and Word
- Ability and willingness to travel approximately 10% as required.
- Ability and willingness to possess and maintain a valid passport and driver's license.
- Candidates must already have work authorization that would permit them to work for ABB in the US.
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D - 100% employee paid up to maximums
- Short Term Disability - up to 26 weeks - Company paid
- Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
- Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave - up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
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