Beverage Runner
Ekko Lounge
Dallas, TX
Beverage Runner Location Dallas, TX (Far North area) : POSITION SUMMARY: The Marketing Porter/Beverage Runner position markets the nightclub and services offered to our customer base and follows all specific marketing requirements and guidelines. Performs in a public relations capacity when promoting Ekko Lounge. Assists the Bar backs and Cocktail Servers in the opening, closing, and nightly duties. Retrieves and stocks inventory as needed. Maintains proper set-up, cleanliness, and maintenance of all venue space. Responsible for maintaining clean bars, stocking, and cleanliness of glassware, bar equipment, and supplying bar/service bar. Maintains all assigned wardrobes/costumes in accordance with established standards and uniform guidelines. Requests identification and payment from customers in a professional manner. Works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times. Performs other duties as requested. GUEST SERVICE REQUIREMENTS:
- Provide a friendly, personal, and a willingness to interact attitude
- Provide professional guest service
- Commit self to the below listed Ekko Lounge values, and acknowledges dedication to providing excellent guest service for our guests and our internal team, at all times
- Proudly delivers a quality customer experience in a fun and friendly atmosphere
- Ability to work safely and prevent personal injury
- Commitment to the safety of fellow co-workers and our guests, and the ability to demonstrate that commitment through daily actions.
- Informs Supervisors of any irregularities, guest complaints or other disputes, which cannot be readily resolved
- Respond to guest inquiries and requests in a courteous and polite manner
- Greet all guests promptly, with a friendly and upbeat attitude
- Anticipate guest needs
- Adhere to all Ekko Lounge's Standard Operating Procedures
- Maintain all Ekko Lounge's Sequence of Service Standards
- Maintain line of sight/atmosphere control by circulating through work area throughout the shift
- Report any incidents of theft, vandalism, or violations
- Reports any issues regarding guest dissatisfaction to the nearest manager immediately
- Ability to communicate in English with guests and co-workers
- Provide customers with information and directions
- Recognize and acknowledge when guests are becoming intoxicated and/or are intoxicated
- Monitor potentially intoxicated and/or disruptive guests and promptly bring them to a Manager's attention
- Comply with all safety and health procedures as well as Company and/or department policies/procedures
- Comply with all state liquor laws
- Proper setup, cleanliness, and maintenance of the entire venue space
- Records and reports any equipment failure and/or safety hazards to a manager immediately
- Responsible for making sure assigned area is always prepped accordingly with supplies and it is kept clean to run as efficiently as possible
- Ensure cleanliness and efficient organization during the shift
- Ensure tables and sections are set correctly and maintained to a high level of presentation
- Clear tables and sections of debris and any spillage
- Wipe down stainless steel on all ice machines
- Fill soap and towels in hand sinks
- Wipe down coolers
- Report all breakage or damaged equipment immediately to management
- Empty garbage cans from the floor and dispose of them correctly with all boxes broken down
- Ensure all back-of-house storage and refrigeration areas are kept clean and secure
- Complete closing duties, including storing reusable goods, breaking down goods, cleaning all equipment and areas, and returning equipment to proper locations
- Deep clean walk-in coolers
- Deep clean dish pit area
- Clean drains of debris in all back of house drains
- Polish glassware and service equipment throughout the night
- Ensure daily/weekly and opening/running/closing duties are completed
- Maintain Ekko Lounge Safety and Sanitation Standards
- Clean all spills and waste immediately
- Sweep and Mop as needed
- Place all trash in proper receptacles
- Keep table tops, floors, and service areas clean/free of dirty glasses, dirty plates, trash, and any unnecessary items throughout the shift
- Ensure that all tables and chairs are set correctly and clean
- Clean all spills and waste immediately
- Place all trash in proper receptacles
- Clean bottle displays
- Related duties as assigned based on extensive experience working in an entertainment venue
- Assist all other team members as needed
- Create and maintain a sense of urgency
- Appear in uniform for all shifts and promotional activities at scheduled time
- Performs other job-related duties as assigned
- Assist with loading and unloading miscellaneous equipment, such as boxes, food, or beverage product
- Inform management of any complaints, comments, or incidents
- Maintain a professional, neat, and well-groomed appearance adhering to Ekko Lounge standards to further the overall theme of the venue
- Ability to create and maintain service rapport through the Ekko Lounge Corporate philosophy
- Responsible for attending and participating in any training sessions and department meetings
- Responsible for appearing for each shift on time
- Give constructive feedback and suggestions to management
- Must have a social media page
- Must have three (3) posts per week in relation to the venue
- Must post updated event information on a weekly basis
- High School Diploma required or equivalent
- 18+ years of age required, 21+ preferred
- Proof of eligibility to work in the United States
- Hospitality experience preferred
- Possession of/or ability to possess a valid TABC certificate and food handlers
- Nightclub, bar, lounge, restaurant operations
- Liquor, beer, wine, and cocktail brand names
- Opening and closing duties
- Knowledge of drink recipes
- Proper lifting techniques
- Inventory and stock rotation
- Guest relations
- Safe alcohol service
- Proper garnish, cutting, and beverage presentation
- High volume operations
- Sanitation and safety
- Keep area clean and organized
- Demonstrate a positive attitude at all times
- Keep an open and objective view
- Listen effectively, empathetically and be respectful at all times
- Communicate assertively
- Move effectively and efficiently throughout the venue floor
- Maintain composure and stay focused
- Maintain personal integrity
- Work as a team, stay organized, multi-task, and prioritize
- Communicate with employees and guests
- Maintain confidentiality
- Consistently maintain a well-groomed appearance, posture, and hygiene
- Anticipate the needs of the guests
- Must have good positive energy to make it through the shift
- Must be able to move quickly through work and set the pace in the venue
- Must be able to stand/walk/bend for extended periods of time throughout the shift
- Be observant and quick to respond to various situations
- Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
- Must be dexterous and able to participate in all service aspects
- Must be able to twist, tow (push or pull), reach, bend, climb, and carry as necessary
- Must be observant and quick to respond to various situations
- Must be able to carry and lift up to 50 lbs
- Must be able to push up to 500lbs
- Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon guest volume
- Work varied shifts including weekends and holidays
- Must be flexible on shifts and days off
- Involves constant public contact
- Fast-paced, high volume, high energy, and loud working environment
- Work may be performed in small areas and varying conditions of noise level, temperature, lighting, and air quality
- Must be able to work both inside and outside during all times of the year as needed based on the needs of the business
- Work in an environment that is subject to varying levels of noise, crowds, and smoke
Posted 2025-10-17
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