Bilingual Client Services Coordinator

Bilingual Client Services Coordinator Location Grapevine, TX :

GRACE is seeking an energetic, organized, mission-minded individual to support the activities of the Client Services department.

Responsibilities include but are not limited to:

• Answering incoming phone calls, screening program inquiries & answering basic program services questions;
• Handles initial steps in assisting clients during intake;
• Maintains client files & purges as policies indicate;
• Prepare documents, schedule meetings and assist in registering participants in support of Client Services special events;
• Work with manager to review outcomes & evaluations for Client Services department and assist in data integrity maintenance, proofing & thorough client dashboard reviews;
• Review check requests in preparation for approval & maintain spreadsheets that track program expenditures;
• Collect/process invoices for program;
• Collect, sort & distribute mail;
• Administrative support to all departments;
• Work with Operations Manager to maintain phone system;
• Assist with production of materials for Board of Directors, committee & other department meetings;
• Ensure common areas kept clean and in order;
• Other administrative tasks as assigned.

Minimum qualifications:

• Bilingual (English/Spanish) required;
• Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience;
• Non-profit experience preferred;
• Demonstrated computer knowledge including experience in Microsoft Office software;
• Must be 21 years of age or older due to insurance requirements for driving;
• Office management & database management preferred.

Position reports directly to the Client Services Manager. All offers of employment are contingent upon the results of reference checks, a criminal background check and drug screen.