Pre Arrival Coordinator - Hilton Austin

The Hilton Austin is looking for its next Pre-Arrival Coordinator to join its dynamic Front Office Team! If you have a passion for customer service with a knack for attention to detail in a high volume and fast paced setting this is the perfect opportunity!

This property sits 31-story hotel with 801 hotel rooms and 112,000 sq ft of meeting space

Join our award-winning team and experience a workplace that values you! Enjoy a friendly environment, competitive health benefits, exciting career growth opportunities, and our exclusive Go Hilton travel discount program. Plus, enjoy complimentary meal during your shifts. We can’t wait to welcome you to the Hilton family!

The ideal candidate for this position should possess at least one year front desk experience and OnQ knowledge. A flexible schedule, strong computer proficiency, and excellent communication skills are critical requirements.

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Pre-Arrival Rooms Coordinator, you would be responsible for organizing and overseeing all tour group arrivals/pre-assigned groups to ensure total group satisfaction. Ensures that all guests are confirmed and specific accommodations are pre-assigned, and all requests for special accommodations are met daily. Resolves guest challenges throughout their stay in our hotel and provides prompt and courteous service to meet Company's high standards:

• Pre-assigning rooms to incoming reservations to ensure room type availability and to open opportunity for upsells.

• Awarding upgrades to incoming reservations (NOR1, Honors)

• Greet and assist guests and respond to requests in a timely, friendly and efficient manner

• Perform word-processing, typing, e-mailing, data-entry, filing, faxing, copying, processing mail and taking notes and/or dictation

• Answering all Front Office phone calls in regard to reservations, credit card authorizations, VIPs & Site Visits.

• Communicate with Housekeeping, Sales & Events team on a continuous basis throughout the day.

• Coordinate department projects, as needed

• Oversee maintenance of office equipment

• Print all vouchers for any internet, breakfast, spa promotions.

• Perform other general office duties and assist with special projects, as needed

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!