Global Aftermarket Manager MPD (Managed Pressure Drilling)
- Develop and execute the global aftermarket commercial strategy aligned with business objectives.
- Drive revenue growth across repairs & maintenance (R&M), spare parts, upgrades, rentals, software, and technical services.
- Establish commercial priorities, target accounts, and market growth initiatives.
- Develop lifecycle management strategies to increase installed base penetration and customer retention.
- Lead, coach, and develop the Aftermarket Leader and Aftermarket Commercial Operations Coordinator teams.
- Establish clear performance expectations, KPIs, and development plans.
- Foster collaboration between commercial and operational teams.
- Build a high-performance culture focused on accountability, execution, and customer satisfaction.
- Oversee strategic customer relationships and executive engagement.
- Support commercial negotiations, framework agreements, and key account strategies.
- Review major proposals and pricing strategies.
- Lead resolution of significant customer escalations.
- Establish governance for the RFQ-to-delivery process.
- Drive improvements in quote responsiveness, execution visibility, and customer communication.
- Ensure consistent execution of commercial processes across all regions.
- Remove organizational barriers impacting customer delivery.
- Own the global aftermarket forecast.
- Monitor opportunity pipeline, backlog, and expected revenue realization.
- Lead weekly revenue flash reviews and identify revenue-at-risk.
- Drive corrective actions to recover delayed revenue.
- Develop and maintain commercial KPIs and operational dashboards.
- Review performance across:
- Pipeline
- Revenue
- Margin
- Quote cycle time
- On-time delivery
- Customer satisfaction
- Forecast accuracy
- Present performance updates to executive leadership.
- Partner with:
- Regional Sales
- Commercial Teams
- Customer Service
- Buyers
- Supply Chain
- R&M Operations
- Finance
- Engineering
- Drive alignment across commercial and operational organizations.
- Bachelor's degree in Business, Engineering, Supply Chain, or related discipline.
- 8-12 years of experience in commercial leadership, aftermarket operations, account management, sales, or industrial service businesses.
- 5+ years leading cross-functional teams.
- Strong commercial, financial, and operational acumen.
- Experience in oil & gas, industrial equipment, manufacturing, or aftermarket services preferred.
- Commercial Leadership
- Customer Focus
- Strategic Thinking
- Revenue Growth
- Financial Acumen
- Team Development
- Operational Excellence
- Cross-Functional Influence
- Change Leadership
- Executive Communication
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