Sr Manager, Engineering - Client Engagement and Retention

Description

Hiring near our Irving, TX Centers of Excellence, with a flexible environment.

About Gartner IT :

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.

About this role: Our mission is to create effortless, customer-centric, habit-forming digital experiences that enable clients to solve their mission critical priorities. We are seeking a hands-on technical leader to guide a multi-disciplinary development team responsible for building and maintaining our core platform for personalized email and notifications delivery, driving digital engagement with our clients. As the manager, you will collaborate closely with product partners to develop new features, scale the channel, and optimize key engagement metrics.

What you’ll do:

Your responsibilities will include, but are not limited to:

Lead and mentor a multidisciplinary development team, fostering a collaborative and high-performance culture.

Drive significant improvements to core systems and business processes to support company/division goals for profit, growth, and customer satisfaction.

Architect solutions for high application performance, data security, and future scalability.

Leverage AI/ML Platforms to personalize and optimize delivery to drive engagement and retention.

Analyze business requirements and translate them into effective technical designs.

Facilitate and participate in technical design discussions.

Oversee the implementation, unit testing, integration testing, and support of software applications and services.

Conduct code reviews and peer inspections to ensure code quality and best practices.

Direct multiple technology projects and teams in support of IT initiatives.

Develop strategic and tactical plans for technology and people resources to ensure successful completion of large-scale projects.

Lead technical activities across estimation, planning, design, build, testing, and deployment phases.

Provide guidance, feedback, and professional development to developers, evaluating performance and identifying strengths and growth areas.

Stay current with emerging technologies and apply them effectively to solve business challenges.

What you’ll need:

Bachelor’s or Master’s degree in Computer Science, or equivalent experience in software development.

8–12 years of experience in web application development.

Hands-on experience with Java EE/Spring, React, JavaScript, HTML, JQuery, AJAX, XML, JSON, and PL/SQL with relational databases.

Proven people management and leadership experience.

Experience building and managing applications on cloud platforms (AWS preferred; Azure also valued).

Experience building data processing pipelines.

Preferred: Experience with B2B marketing automation platforms such as HubSpot, Marketo, Eloqua, etc.

Excellent verbal and written communication skills, with the ability to collaborate effectively with cross-functional teams.

Demonstrated success in leading the design and deployment of large-scale solutions.

Experience across all phases of the systems development lifecycle.

Strong fundamentals in software development and object-oriented design, with a background in architecting software applications.

Experience working in Agile/Scrum environments.

Who you are:

Ability to work and collaborate with multiple teams spread across diverse geographical locations

Ability to drive successful project delivery

Ability to coach and mentor team

Ability to learn and apply new technologies

Project work delivered on-time within budget

All work products are delivered with high quality

Note: This job description is intended to provide a general overview of the position and does not include an exhaustive list of responsibilities and qualifications.

What you will get:

Competitive compensation.

Limitless growth and learning opportunities.

Ongoing mentorship and apprenticeship; Leadership courses, development programs, technical courses, certification opportunities and more!

A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.

A chance to make an impact – your work will contribute directly to our strategy.

A flexible work environment—enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.

20+ PTO days plus holidays and floating holidays in your first year.

Extensive medical, dental insurance and vision plan.

401K with corporate match, immediate vesting.

Health-and-wellness-related allowance programs.

Parental leave.

Tuition reimbursement.

Employee Stock Purchase Plan.

Employee Assistance Program.

Gartner Gives Charity Match.
And much more!

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work .

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 116,000 USD - 163,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to [email protected] .

Job Requisition ID:103181

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