Director of Operations
- Lead and oversee the hotel operation departments, ensuring flawless execution of luxury service standards across Front Office, Guest Services, Housekeeping, Concierge and Banquet operations.
- Collaborate with 3rd party F&B operator to ensure alignment, consistency, and cohesive guest journeys between rooms, dining, and events.
- Champion The Driskill's brand, history, and culture by modeling world-class hospitality and care-driven leadership.
- Drive operational innovation through continuous improvement, test-and-learn approaches, and adoption of agile ways of working.
- Elevate guest satisfaction by anticipating needs, personalizing service moments, and resolving issues with speed, empathy, and elegance.
- Maintain deep awareness of luxury guest expectations, leveraging trends, analytics, and feedback to shape decisions.
- Foster cross-departmental communication to eliminate silos and ensure seamless service delivery.
- Develop, mentor, and inspire department leaders and frontline colleagues-cultivating an environment where leadership is shared and talent thrives.
- Promote a growth mindset, empowering teams to innovate, experiment, and adapt quickly.
- Lead with care by fostering inclusion, recognition, accountability, and professional development for all colleagues.
- Partner with the General Manager and Finance to manage departmental budgets, labor plans, and operating expenses.
- Identify opportunities to enhance revenue, reduce waste, and improve productivity without sacrificing service excellence.
- Monitor operational KPIs, guest insight data, and market trends to inform business decisions.
- Ensure all areas operate with uncompromising attention to safety, cleanliness, and regulatory compliance.
- Maintain robust quality assurance processes aligned with Hyatt's luxury standards.
- Lead property readiness for inspections, audits, and brand evaluations.
- Play a pivotal leadership role at one of America's most storied luxury hotels.
- Work within a culture rooted in care, growth, and world-class hospitality.
- Lead teams dedicated to preserving and elevating an iconic guest experience.
ü 5-7+ years of progressive leadership experience in luxury hospitality, with deep Rooms Division expertise required. ü Experience overseeing Banquets operations or large-scale event service strongly preferred. ü Demonstrated ability to lead high-performing teams and cultivate a luxury service culture. ü Strong business acumen and analytical, organizational, and problem-solving skills. ü Experience in historic or heritage luxury properties is a plus.
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