Floor Manager

Job Description

Job Description

We are seeking a strong, hospitality-driven Floor Manager to help lead daily operations and ensure an elevated guest experience. The ideal candidate is organized, professional, hands-on, and thrives in a fast-paced restaurant and nightlife environment.

Responsibilities:

• Assist overseeing daily front-of-house operations during service.
• Lead and support servers, bartenders, hosts, bussers, and support staff.
• Ensure guests receive exceptional hospitality and timely service.
• Handle guest concerns professionally and resolve issues efficiently.
• Monitor floor flow, table turns, wait times, and overall guest experience.
• Assist with staff scheduling, shift coverage, and labor management.
• Conduct pre-shift meetings and communicate daily goals, specials, and expectations.
• Ensure staff maintain professional appearance, punctuality, and service standards.
• Support training and development of front-of-house team members.
• Coordinate with kitchen and bar teams to maintain smooth operations.
• Monitor cleanliness, ambiance, music levels, lighting, and overall presentation of the venue.
• Assist management with inventory, opening/closing procedures, and operational reports.
• Enforce company policies, safety standards, and TABC compliance.
• Maintain a visible leadership presence on the floor throughout service.

Qualifications:

• Previous restaurant or nightlife management experience preferred.
• Strong leadership and conflict-resolution skills.
• Excellent communication and organizational abilities.
• Ability to multitask and remain calm under pressure.
• Experience working in high-volume hospitality environments preferred.
• Flexible schedule including nights, weekends, and holidays.
• Professional appearance and strong guest service mindset required.

Ideal Candidate:

• Natural leader with a positive attitude.
• Strong attention to detail and sense of urgency.
• Guest-focused and team-oriented.
• Confident managing fast-paced service environments.
• Passionate about hospitality, culture, and elevated experiences.