Global Aftermarket Service Leader MPD (Managed Pressure Drilling)
- Serve as the primary commercial point of contact for assigned customers.
- Develop trusted relationships with customer stakeholders across operations, drilling, maintenance, procurement, and supply chain.
- Conduct regular customer visits, business reviews, and opportunity planning sessions.
- Understand customer operational plans, maintenance schedules, and upcoming aftermarket needs.
- Identify, qualify, and develop new aftermarket opportunities across:
- Repair & Maintenance (R&M)
- Spare Parts
- Upgrades
- Rentals
- Software
- Technical Services
- Build and maintain a healthy opportunity pipeline aligned with regional growth objectives.
- Develop account growth strategies focused on increasing share of wallet and long-term customer partnerships.
- Develop pricing strategies aligned with company pricing governance.
- Lead commercial negotiations, framework agreements, and customer proposals.
- Collaborate with pricing, engineering, and operations to develop competitive solutions.
- Drive opportunity conversion while maximizing profitability.
- Own the commercial lifecycle from opportunity identification through customer purchase order.
- Ensure opportunities are accurately maintained within Salesforce and forecasting tools.
- Coordinate with the Aftermarket Commercial Operations Coordinator to transition awarded work into execution.
- Remain engaged throughout execution to support customer communications and resolve commercial issues.
- Serve as the escalation point for strategic customer issues.
- Maintain regular communication with customers regarding opportunity progress, project status, and overall account performance.
- Lead post-project reviews and identify additional aftermarket opportunities.
- Partner with:
- Engineering
- Sales & Commercial
- Procurement
- Supply Chain
- R&M Operations
- Finance
- Aftermarket Commercial Operations Coordinator
- Support continuous improvement initiatives that improve quoting speed, execution quality, and customer responsiveness.
- Bachelor's degree in Business, Engineering, Supply Chain, or related discipline preferred.
- 5+ years of experience in sales, account management, aftermarket services, oil & gas, industrial equipment, or commercial operations.
- Experience developing customer relationships within technical or industrial environments.
- Strong commercial acumen and negotiation skills.
- Familiarity with CRM systems (Salesforce preferred) and ERP platforms.
- Relationship Management
- Business Development
- Commercial Negotiation
- Strategic Thinking
- Customer Focus
- Communication
- Commercial Acumen
- Cross-Functional Collaboration
- Forecasting
- Problem Solving
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