Service Manager

Job Description

Job Description

Are you an Automotive Service professional? Consider joining the Brinson Auto Group team today! Our dealer, Brinson Chevrolet of Kaufman is seeking an outstanding and friendly Service Manager with excellent customer service skills. At Brinson we value and reward not only your skills but your effort too!

Since first opening our doors in 1992, Brinson Auto Group has been serving the North Texas area as a top automotive group. We work hard to earn the respect and trust of our customers and take pride in providing a world-class shopping experience through sales, service, and parts.

Brinson Auto Group Offers:

• Great Pay
• Many benefits
• Outstanding Work Environment
• Advancement Opportunities

Job Summary

A Service Manager oversees all business and administrative aspects of a service center. Hiring, training and evaluating mechanics and support staff, as well as maintaining all service records and ensuring the department runs smoothly and efficiently.

Specific Job-Related Duties and Responsibilities

• Oversee the service department, technicians, service advisors, service call center, porters, detailers and service lane
• Motivate, train, develop, and reward employees
• Forecast sales, gross profits, and expenses
• Observe, encourage, and inspire advisors to secure customer loyalty
• Attend manager meetings and conduct weekly service dept. meetings
• Maintain an at or above national average CSI score and follow up with all guest issues or concerns to ensure customer satisfaction
• Work with the Parts Department to ensure a timely turnaround of parts needed for internal jobs
• Train all advisors, technicians and valets on dealership procedures
• Manage technician productivity, work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
• Interact with outside vendors
• Responsible for developing productive relationships throughout the various dealership departments.
• Maintain value, quality, and integrity

General Company Related Duties and Responsibilities

• Report to work within acceptable time frames and company standards.
• Maintain appropriate degree of professionalism towards customers and coworkers.

Qualifications

• Minimum high school diploma or GED equivalent required
• At least 3-5 years of Automotive Service Management experience
• Experience as a technician or good technical aptitude
• Broad knowledge of new vehicle technologies and mechanical operations
• Excellent customer service skills
• Must be able to manage a team, motivate and develop
• Ability to be analytical, problem solve and multi-task
• Strong written and communication skills
• Experience automotive software preferred
• Working knowledge of Microsoft Office
• Professional appearance and work ethic
• Self-motivated, goal oriented, and ability to work within a fast-paced environment
• Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR)

Working Conditions

The employee will work indoors and outdoors in an auto shop environment.

While this list is intended to be an accurate reflection of the current job, this is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. The company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments). Be ready and willing to perform additional tasks or duties as needed or requested by management.