Credit & Collections Specialist

Job Description

Job Description

INTRODUCTION:

Come take your career by the horns with 4-Horn Management, LLC. We are a management firm specializing in a range of back-office functions. We offer competitive wages and a full range of Medical, Dental, Vision, Life insurance, as well as Short-Term and Long-Term Disability Insurance. The Company also offers 401(k) options with matching under policy guidelines.

PRIMARY FUNCTION:

Reporting to the Credit & Collections Manager, the Credit & Collections Specialist is responsible for building relationships with clients to bring accounts up to date. This role also serves as an auditor, minimizing bad debt risk and maximizing accounts receivable collections in a team and office environment.

PRIMARY DUTIES:

• Provide customer service and develop relationships with customers. Collect, Resolve, and Retain.
• Conducts collection calls to collect in multiple accounts receivables
• Maintains accurate files and electronic notes for each customer account
• Works with team to organize and improve efficiency of the department
• Support sales representatives by printing statements and invoices, and providing any needed information
• Works with other departments and sales coordinators to provide information on customer needs
• Assist in building reports and conducts weekly department calls
• Provide support where needed within Credit & Collections department
• Other duties as assigned by management

PHYSICAL ACTIVITY: (Reasonable accommodation may be made for individuals with disabilities.)

• Required to sit for long periods of time
• Required to use hands to finger (keyboarding) for long periods of time
• Required to occasionally reach with hands and arms
• Required to occasionally lift and/or move up to ten pounds
• Required specific vision abilities: Close vision

EDUCATION, KNOWLEDGE, COMPETENCIES & SKILLS REQUIRED:

• Must have a minimum of an associate degree with previous experience in customer service
• Must be comfortable in contacting customers regarding payments
• Must have effective business writing and professional communication
• Must have effective customer service skills
• Must be detail-oriented; able to maintain organization
• Must have professional mannerism and ability to maintain confidentiality
• Must have the ability to multitask, be spontaneous in desk duties, and prioritize job requests
• Must have a strong work ethic with a team player attitude
• Preferably have experience with Equipment Rental software
• Preferably have a minimum of 2 years in recent Collections role, preferably in the Oil & Gas industry

4-Horn Management, LLC is an Equal Opportunity Company.