Remote Customer Service Representative
Job Description
Job Description
About Synergistics
At Synergistics, we believe that location shouldn’t limit opportunity. We power remote work across all 50 states, connecting great talent with organizations that need them. Our strength lies in matching professionals in customer service, technical support, finance, administration, and more.
As our front-line voice to clients and candidates, our customer service team helps ensure every interaction is professional, timely, and positive.
What You’ll Do
- Respond to customer inquiries via phone, email, and chat in a courteous and timely manner
- Troubleshoot issues, escalate as needed, and follow up to resolution
- Log, track, and maintain detailed records of interactions in our CRM / ticketing system
- Provide feedback to internal teams to help improve processes and customer satisfaction
- Assist with onboarding new clients or candidates when needed
- Maintain up-to-date knowledge of company policies, services, and systems
Qualifications & Skills
- 1+ years in customer service, support, or related role (remote experience is a plus)
- Strong written and verbal communication skills
- Comfortable using CRMs, ticketing platforms, or help desk software
- Able to multitask, prioritize, and stay organized
- Empathy for customers, patience under pressure, and a problem-solving mindset
- Reliable internet connection and a quiet workspace
What We Offer
- Competitive pay (adjust based on market / experience)
- Fully remote setup
- Flexible schedule or core hours
- Growth opportunities — path toward leadership, specialized support roles, or cross-team moves
- Training, mentorship, and ongoing development
- Benefits (medical, dental, vision, etc.)
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