Global Continuous Improvement & Operational Excellence Manager
- Act as a global subject-matter expert and resource for operations leadership on compliance to:
- ASME RTP-1
- ISO 9001
- API standards
- Internal NOV Quality and Operational standards
- Support site leadership in translating standards into effective, sustainable operational practices.
- Drive alignment between Quality requirements and operational execution.
- Ensures effective delivery of QMS-related training programs in coordination with Training and Competency with respect to Operational systems.
- Drive development, deployment, and maintenance of QMS training aligned to risk, audit findings, and operational needs.
- Ensure training content supports consistent interpretation and application of standards across regions.
- Partner with Training & Competency leadership to ensure training effectiveness and competency validation.
- Plan and conduct high-level internal audits across global operations, focusing on system effectiveness, compliance, and maturity.
- Review audit results and develop clear, prioritized action plans in collaboration with operations leadership.
- Drive accountability for corrective actions through:
- Corrective action audits
- Effectiveness reviews
- Leadership follow-ups
- Ensure corrective actions address root causes , not symptoms, and are sustained over time.
- Coach and develop local operations management teams on:
- QMS/Operational Systems expectations
- Coordinates between Finance/Operations/QA/Engineering to ensure data integrity
- Compliance ownership
- Continuous improvement mindset
- Act as a trusted advisor to plant managers and regional leaders on quality and compliance risks.
- Develop, analyze, and present global reports to leadership on:
- QMS training completion and effectiveness
- Audit trends and systemic issues
- Corrective action performance and recurrence
- Operational Metrics (OTD, Utilization, HSE, COPQ, etc)
- Identify trends and emerging risks and recommend proactive improvement actions.
- Use data and dashboards to drive transparency and informed decision-making.
- 8-12+ years of experience in Quality, Operational Excellence, or Manufacturing Operations.
- Strong working knowledge of:
- ISO 9001
- API standards
- Proven experience conducting audits and leading corrective action programs.
- Demonstrated ability to influence and partner with operations leadership.
- Experience leading or coordinating training teams and QMS training programs.
- Strong analytical, communication, and presentation skills.
- Experience with API Q1, ISO 9001, and API product specifications.
- Proven experience leading audits, managing certification programs, and interacting with customers.
- Demonstrated ability to lead change and influence across functional boundaries.
- Strategic thinker with strong business and quality acumen.
- Decisive leader with a high level of integrity and accountability.
- Coach and mentor with focus on creating high-performing teams
- Strong understanding of QMS principles, ISO 9001:2015, and API Q1 standards.
- Proficiency in Statistical Process Control (SPC), Statistical Quality Control (SQC), and quality tools.
- Advanced proficiency in risk management, FMEA, root cause analysis, and continuous improvement tools.
- Skilled in Microsoft Office (Excel, Word, PowerPoint) and data analysis tools.
- Strong working knowledge of SPC, SQC, and quality data analytics.
- Knowledge of inspection techniques and process control strategies.
- Up to 50% domestic travel may be required for audits, inspections, or training.
- Use of appropriate PPE is required in designated areas.
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