Experienced Front Desk Receptionist

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Spring Branch Veterinary Hospital is looking for a full time Front Desk Receptionist. The Veterinary Receptionist primary duty is interacting with clients and coordinating communication between doctors, technician and the clients.

Essential duties and responsibilities:

• Provide top-notch customer service.
• Being attentive to client and pet needs.
• Identify and work compassionately with clients in various emotional states.
• Work patiently with distressed, frustrated or disgruntled clients.
• Answer and triage phone calls from clients.
• Schedule appointments and schedule procedures.
• Check-in clients.
• Monitor client flow from check-in to discharge.
• Monitor schedule and flow.
• Client call backs.
• Managing record requests between other hospitals and specialty practices.
• Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash, cleaning floors, bathrooms, exam rooms, kitchen and kennels if needed.
• Process payment transactions.
• Maintain proper documentation in the electronic medical record.
• Relay appropriate information to/from clients to doctors and/or management.
• Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program.

Qualifications:

• High School Diploma or G.E. D.
• At least 2 years of customer service job-related experience.
• At least 1 year in the Veterinary field
• Previous experience with Avimark is helpful but not a requirement for this position.
• Must be able to safely lift 30 pounds.
• Basic math and writing skills.

Other:

Receptionists must possess good critical thinking and problem solving skills, compassion, a positive attitude, follow-through and excellent communication and teamwork skills. Multitasking and accepting constructive criticism is essential. Punctuality is expected.

This does not necessarily cover every task or duty that might be assigned.

There may be additional responsibilities assigned as necessary. If you have questions or concerns about this , contact the Practice Manager or Medical Director.

Work Remotely

• No

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Experience:

• Veterinary receptionist: 2 years (Required)
• Customer service: 2 years (Required)

Work Location: In person