Specialty Restaurant Manager
- Responsible for short and long term planning and the management of the hotel outlet operations in the front and back of the house
- Develop and recommend the budget, concepts, and objectives and manage within those approved plans
- Implement and maintain food & beverage sales/marketing programs
- Direct and oversee the development of employees
- Hire, train, empower, coach, and counsel, performance and salary reviews
- Direct the implementation of the payroll, reports, forecasts, inventory, and budget for outlet operations
- Coordinate outlet operations with other hotel departments to ensure efficient guest service
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
- Implement procedures to increase guest and employee satisfaction
- Exercise quality control for both food and beverage
- Maintain Hyatt standards of service and ensure their implementation
- Perform daily walk-throughs to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
- Maintain communications with Corporate Office
- Coach and counsel employees to reflect Hyatt service standards and procedures
- Maintain a strong presence on the floor
- Plan, coordinate & implement special events and holiday functions
- Demonstrated ability to effectively interact with people
- 4 years or more of hotel F&B management experience (preferably with Hyatt)
- Service-oriented style with professional presentation skills
- Proven leadership skills
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concepts, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
- Experience in implementing new food & beverage concepts
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