Event & Hospitality - Director of Operations - Dallas / Fort Worth/ Austin

DIRECTOR OF OPERATIONS We are a National DestinationManagement company with over 14 offices nationwide and over 250 Team Membersand growing. We are the collaborators, event planners, logisticscoordinators, innovators, creators, and dreamers who do what we love with apassion to please. We have over 57 industry awards as a demonstration of ourcommitment to excellence. Come be part of this award-winning team!

OPTIMALCANDIDATE:

As theDirector of Operations, you will play a strategic role on a dedicated team asit continually strives to over-deliver on client expectations. Hello! DestinationManagement specializes in Destination Management Services and the design andproduction of special events. We are looking for a career-minded individual whothrives in a fast-paced, high-energy work environment where excellence is thenorm. The successful team player will be innovative and able to createlogistical solutions while providing leadership to Account Managers in programoperations. They will possess 5 + years of hospitality and leadershipexperience.

PAY: To be discussed during theinterview

SCHEDULE: Thisposition is based on client needs, and will require you to workdays, evenings,and/or nights as well as holidays and weekends, as needed. The position is based in Dallas, but is required to support surrounding Dallas-area markets, and Austin, TX.

SUMMARY OVERVIEW OF POSITION: The Director ofOperations provides strategic and hands-on leadership to ensure Hello!Destination Management delivers exceptional programs and consistently exceedsclient expectations. This role leads day-to-day operations, develops AccountManagers and Operations team members, and ensures proposals, vendors, staffing,and on-site execution are aligned with service standards, budgets, andtimelines.

Key Responsibilities

• Design and lead program operations, including support in other destinations as needed.
• Attract, retain, train, and mentor Account Managers and Operations team members on best practices and service standards.
• Serve as a subject matter expert in destination management services (group transportation, theme décor and entertainment, tours, activities, off-site events, and related services).
• Provide daily guidance, coaching, and performance support to maximize team effectiveness.
• Lead proposal development, including pricing and costing, and provide clear direction to support staff as needed.
• Conduct site inspections and oversee operational readiness for programs and events.
• Negotiate with vendors to secure quality services, strong value, and reliable delivery.
• Identify, schedule, and manage quality part-time field staff to support program execution.
• Oversee program closeout, including final invoice preparation and client-ready documentation.

What SuccessLooks Like : Strong Organization,Time Management, Strong Communication, Excel and Word, One-on-one personal interaction,and outgoing and positive attitude.

• Programs are delivered smoothly, safely, and on time, with high client satisfaction.
• Proposals are accurate, competitive, and aligned with cost, margin, and scope expectations.
• Vendors and field staff consistently meet quality standards and reflect the Hello! brand.
• Account Managers and Operations team members are developed, supported, and retained.
• Operational processes are organized, repeatable, and continuously improved.

SPECIALREQUIREMENT: Musthave a valid driver’s license with a good driving record.

EqualOpportunity Employer (EEO) Statement

Hello! Destination Management is anEqual Opportunity Employer. We do not discriminate based on race, color,religion, national origin, sex, age, disability, genetic information, maritalstatus, sexual orientation, gender identity, veteran status, or any otherprotected characteristic in accordance with applicable federal, state, andlocal laws.

ADA Essential Functions Statement

The tasks listed above represent theessential functions of the position. Additional duties may be assigned asneeded. Candidates must be able to perform these essential functions with orwithout reasonable accommodation.

Physical & EnvironmentalRequirements

This position requires the ability toremain in a stationary position, move about the workplace, and operate standardoffice equipment. Physical requirements are described using ADA-compliant, non-exclusionarylanguage.

Reasonable Accommodation Statement

We are committed to providing reasonableaccommodations to individuals with disabilities to enable successfulperformance of essential job functions. If you need accommodation during theapplication or employment process, please notify Human Resources.

Pay Transparency Notice

Where required by applicable law, wedisclose a good faith compensation range that reflects what we reasonablyexpect to pay at the time of hire for this role. The actual offer may varybased on factors such as job-related skills, experience, education, certifications,and market conditions. For locations without a pay range disclosurerequirement, candidates may still request the pay scale for this role duringthe process. We do not request or rely on salary history where prohibited bylaw.

At-will Employment

As an employee of Hello! DestinationManagement, your employment has been and continues to be “at-will.” This meansthat during the course of employment with the Company, employees are free toterminate their employment with the Company at any time, with or without areason, and the Company has the right to terminate employees at any time, withor without a reason. Although the Company may choose to terminate an employeefor cause, cause is not required. No one other than the President of theCompany has the authority to alter this at-will employment arrangement, toenter into an agreement for employment for a specified period of time, or tomake any agreement contrary to this at-will arrangement. Furthermore, any suchagreement must be in writing and must be signed by the President of theCompany.

Disclaimer

This is not acomprehensive listing of duties and responsibilities. Duties, responsibilities,and activities may change at any time with or without notice to meet evolvingbusiness needs.