Concierge - Veterinary Hospital
We are looking for a warm, friendly, and service-orientated Client Concierge to be the welcoming face for our veterinary hospital. This role is perfect for someone who loves animals, enjoys helping people, and thrives in a fast-paced environment. As a concierge you'll be responsible for creating a positive first and last impression to our clients, offering comfort and support while ensuring a smooth visit experience.
Key Responsibilities:- Greet clients and pets upon arrival with warmth and professionalism.
- Offer refreshments such water or coffee to clients while they wait.
- Maintain a clean, welcoming and calm reception area and client lobby.
- Ensure exam rooms are prepped, clean, stocked for next appointment.
- Check out clients in retail area.
- Assist with handling phone calls and routing messages as needed.
- Offer support and reassurance to anxious pets and owners.
Skills & Qualifications:
- Exceptional customer service and communication skills.
- Professional, friendly, and calm demeanor under pressure.
- Ability to multitask and stay organized in a busy environment.
- Basic computer skills.
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