Call Center Supervisor

Department Lead – Supervisor

Location Dallas, TX | Onsite (635 & 75)

Ready to step into a leadership role where your organization, communication, and team management skills can drive real impact? Join a dynamic workplace where you’ll oversee daily production, mentor staff, and ensure operational excellence across key business functions.

Compensation & Schedule

• Pay: $21/hour

• Monday–Friday | 8:00am - 5:00pm

• W2 | Full-Time | Temp-to-Hire

ROLE IMPACT

As a Department Lead, you'll be responsible for managing the day-to-day workflow and performance of your assigned team, promoting efficient processes, employee engagement, and service quality across human resources, customer service, or procurement support functions. This is a hands-on leadership position with a direct line of influence over productivity and team development.

KEY RESPONSIBILITIES

• Supervise daily operations of a designated department or functional area

• Ensure quality standards and operational goals are met consistently

• Train new hires and implement ongoing procedural updates across the team

• Maintain HR responsibilities related to scheduling, attendance, and staff communication

• Review and manage departmental reports, invoices, and operational logs

• Promote a safe working environment aligned with IIPP standards

• Travel or attend offsite meetings as needed

• Participate in cross-functional collaboration and support other duties as assigned

MINIMUM QUALIFICATIONS

• High school diploma or GED

• 3+ years of prior supervisory or team lead experience

• Comfortable leading small teams and managing task flow

CORE TOOLS & SYSTEMS

• Microsoft Office Suite (Word, Excel, Outlook)

• Internal reporting or invoice management platforms

PREFERRED SKILLS

•HIPAA knowledge

• Ability to manage multiple priorities and deliver accurate results in a production-driven environment

LEGAL NOTICE

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