S&OE Manager
- Lead the S&OE execution cadence for a defined scope (SKU/site/market), monitoring short-term demand, supply, and inventory signals across the 0–13 week horizon to support customer order fulfillment
- Identify and communicate day-over-day/week-over-week changes (demand, supply, backlog, inventory), quantify drivers, and translate impacts into clear priorities and actions
- Maintain and validate execution-critical data and system settings (allocation rules, prioritization logic, ATP/availability assumptions, and order holds/blocks) to enable accurate order promising and consistent execution
- Partner with Customer Service, Commercial Operations, and Finance to confirm near-term priorities (key customers, launches, promotions), resolve order exceptions, and document decisions and trade-offs
- Lead daily/weekly S&OE exception reviews by identifying shortages, constraints, and service risks; drive recovery actions (allocation changes, substitutions, expedites, and re-prioritization) to keep product in the right place at the right time
- Coordinate with Operations, Logistics, and Distribution to align inventory deployment and shipment plans to priorities, ensuring product is positioned to fulfill customer orders
- Monitor and report S&OE execution KPIs (OTIF/fill rate, backlog and past-due, inventory availability, allocation adherence, and expedite root causes) and escalate risks with recommended actions
- Prepare and facilitate execution-ready S&OE huddles (exceptions, shortages, allocations, decisions, and actions) and ensure follow-ups are tracked to closure
- Ensure adherence to GxP requirements by following SOPs, maintaining accurate documentation, and completing required training
- Maintain complete and compliant records to support audit readiness and regulatory expectations
- Drive continuous improvement by standardizing exception management and escalation, strengthening allocation/priority rules, and enhancing tools and reporting to improve service and order fulfillment performance
- Bachelor’s Degree or Equivalent years of directly related experience (or high school +13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+0 yrs)
- The ability to fluently read, write, understand, and communicate in English
- 5 Years of Relevant Experience
- Collaborate with teammates to share standard processes and findings as work evolves.
- See your career like never before with focused growth and development opportunities
- Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
- Alcon provides robust benefits package including health, life, retirement, flexible time off, and much more!
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