Administrative Lifestyle Coordinator

Job Overview:

The Lifestyle Coordinator position requires a polished, creative, enthusiastic professional who is able to provide outstanding customer service to a large master planned community. This vital role serves as the face of the community and the ambassador for all the lifestyle activities. As a FirstService Lifestyle Coordinator, you will be responsible for creating memorable experiences for your homeowners that cultivate a sense of belonging and ongoing pride in ownership within your community in addition to providing a high level of support to the General Manager to ensure the property is maintained and operated in accordance with Company objectives. Strong administrative and customer service skills are required with effective interpersonal, writing and oral communication abilities.

Responsibilities include providing administrative support to the General Manager of the property and programming of community events. He or she will work closely with the General Manager, the Board of Directors, vendors, committees, and homeowners as well as establish ongoing relationships with community leaders and owners to promote the lifestyle benefits of the community.

Your Responsibilities:

• Create and implement relevant, innovative activities and programs that build community in the neighborhood.
• Able to positively interact and build relationships with homeowners, management, developers, and potential owners.
• Responsible for all the on-site production and execution of events, social committees, and programs
• Publicize programs, events and neighborhood news via mass email communication and calendars
• Produce monthly newsletters, weekly communication to homeowners, and interaction with the developer and marketing team.
• Work directly with the homeowners and social committees to develop relationships, anticipate needs, gather event volunteers and gauge interests.
• Demonstrate a routine and effective ability to graciously adjust to changing circumstances.
• Must be able to develop relationships with vendors and businesses in order to facilitate maintenance, activities, and events.
• Must have strong discipline, be able to work independently and accomplish projects at a superior level with little supervision.
• Supports general manager by organizing and attending Board meetings
• Provides support/assistance to the General Manager in financial management, administration, policies and procedures, property infrastructure, organization, litigation processes, property collections, maintenance and mechanical procedures.
• Reviews quality of services provided to the Association.
• Communicates with General Manager daily and Board weekly. Thereby, establishing a personal relationship with the Board and the GM.
• Attends and assists with set up of annual budget/election meetings.
• Conducts property inspections regularly and provides recommendations and observations to improve the property.
• organizes and maintains all service, maintenance and access control contracts.
• Programs access control devices
• Follows the Company's corporate policies including but not limited to, recruiting, payroll processes, accounting, and human resources policies.
• Ensures that all records are kept in good order.
• Provides a five-star customer service at all times by attending to all calls and messages timely, no later than 24 hour hours.
• Facilitates Social/Event committee meetings and acts as liaison to committee members
• Prepares event budget for presentation to GM/Board of Directors
• Acts as intermediary with owner/residents to assist in prompt response to questions/problems.
• Follows safety procedures and maintains a safe work environment.

Skills & Qualifications:

• Education/Training:
  • High school diploma required. College degree preferred.
• Experience/Knowledge:
  • 1-3 years of property/lifestyle management related experience preferred.
  • Basic knowledge of Texas Statutes and governing documents is a plus
  • Computer literacy : Proficient command of Microsoft Office and information system hardware/software is required. Basic graphic design knowledge is a plus.
  • Experience with various social media platforms strongly preferred.
  • Strong written and verbal communication skills, customer service and interpersonal skills required. Including the ability to speak in public.
  • Ability to read, analyze, and interpret technical procedures, leases, regulations or documents with a similar degree of complexity is a plus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer:

As a full-time non-exempt associate, you will be eligible for comprehensive benefits. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $26.44 - $28.85/ hour

Disclaimer :

This is not an all-inclusive ; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

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