Concierge Luxury High-Rise

Schedule: Full-Time | Morning or Afternoon shift | Availability to work on weekends

About the Role

We are seeking a polished and service-oriented Concierge to join our team at a luxury high-rise residential community. As the first point of contact for residents and guests, the Concierge plays a vital role in creating an elevated and welcoming atmosphere. This position is ideal for someone with a strong passion for hospitality, a refined approach to customer service, and the ability to anticipate and exceed resident expectations.

Key Responsibilities

• Serve as the primary point of contact for residents, guests, and vendors, ensuring a warm, professional, and service-driven experience at all times.
• Provide personalized assistance with reservations, transportation, deliveries, event coordination, amenity bookings, and other resident requests.
• Maintain accurate records, daily activity logs, and incident reports using property software and internal systems.
• Respond promptly and professionally to resident concerns or complaints, ensuring resolution and follow-up with a high level of discretion.
• Coordinate front desk operations including visitor management, package acceptance, key control, and building access.
• Communicate effectively with all departments to support smooth building operations and resident satisfaction.
• Demonstrate a proactive attitude by anticipating resident needs and personalizing interactions whenever possible.
• Monitor lobby and amenity areas for cleanliness, safety, and overall presentation.
• Uphold building security standards and emergency response procedures.
• Work flexible hours, including evenings, weekends, and holidays, as required.

Requirements

• 2–3 years of experience in a concierge, front desk, hospitality, or customer service role, ideally within a luxury residential, hotel, or private club environment.
• Strong verbal and written communication skills; professional phone and email etiquette.
• Exceptional interpersonal skills with a "white-glove" service mindset.
• Highly organized with excellent multitasking and time management abilities.
• Proven ability to remain calm, diplomatic, and effective in high-pressure or sensitive situations.
• Detail-oriented with a commitment to maintaining accurate records and documentation.
• Comfortable using front desk systems, Microsoft Office Suite, and communication platforms.
• Must be flexible and dependable, with the ability to work evenings, weekends, and holidays as needed.

Benefits

• Medical
• Dental
• Vision
• Short term disability (STD)
• Long term disability (LTD)
• Employee assistance program (EAP)
• Identity theft protection
• Pet insurance
• Retirement
• Paid Time Off (PTO)