Help Desk Specialist
Help Desk Specialist
What You Must Have:- Associate degree preferred; equivalent experience accepted
- Minimum of 1 year in a technical support or help desk environment
- Basic knowledge of IT environments, systems, and troubleshooting techniques
- Familiarity with Microsoft Windows, Office 365, and common enterprise applications
- Understanding of networking fundamentals, including TCP/IP and Wi-Fi
- Travel up to 20 percent to support field locations
- Current Driver's License, reliable transportation, and provide ongoing valid and current auto liability insurance
Full Time Employee Benefits
- Competitive Pay
- Medical, Dental & Vision insurance
- Paid Time Off
- Paid holidays
- 401k with up to 4% employer matching
- Tuition reimbursement
- Company car for qualifying individuals
- Mileage reimbursement
- Provide exceptional customer service and technical assistance via phone, email, or ticketing system
- Troubleshoot hardware, software, and peripheral issues for desktops, laptops, mobile devices, and printers
- Set up, configure, and install computer hardware, software, and devices for new and existing employees
- Create, modify, and deactivate user accounts in Active Directory, Microsoft 365, and other systems
- Troubleshoot basic network and internet connectivity issues
- Log and track incidents using the IT ticketing system, ensuring timely resolution and communication
- Maintain scheduling flexibility to support operational hours and urgent requests
- Travel up to 20% to support field locations when necessary
- Performance of other duties as required
Working with Heart to Heart Hospice
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