Operations Manager
- Oversee the completion of office functions. Drive daily operations priorities.
- Make sure process and procedures are in place to keep organization on track with clinic goals.
- Ability to establish priorities, complete objectives and manage actions that are both immediate and recurring. Efficiently manages the present and future workload.
- Manage analytics, stats and clinic progress and communicates findings to the team
- Acts as a team member who coaches and cheers others and manages tasks. This position does not manage people.
- Analyze and evaluate trends for patient adherence to treatment plans and appointments
- Meet w/front office/others, as needed, to collaborate on data trends to ensure goals are met
- Ensure schedule is optimized for specific treatments and maximizing appointments by monitoring data and trends and communicating same
- Liaison with vendors and manage tasks related to clinics operational efficiency
- Aid in accounting and booking as directed by clinic manager
- Assist and play a role with other team members in utilizing and maintaining: X-ray, computer, copier, developer, camera, and office software function.
- Help maintain cleanliness, safety, and function of the clinic and patient care equipment.
- Keeping appropriate stock of products and supplies.
- Carryout policies and scripts related to overall clinic administration
- Correct current patient Account Ledgers as needed.
- Serve as administrative support to office manager.
- Demonstrate the team values of humble, hungry and hardworking.
- Maintains strong positive and collaborative relationships with team members and guests
- Possess a willingness to be crossed trained and/or to assist/cover as needed for other team members
- Other duties as needed or assigned
- High school diploma or equivalent; associate or bachelors degree preferred
- Previous experience in administration or office management
- Strong organizational and multitasking skills
- Excellent communication and interpersonal abilities
- Proficient with computer programs, Google workspace, and various apps.
- Ability to handle confidential information with discretion
- Able to solve problems and deliver solutions
- Ability to work independently and as part of a team
- Flexibility to adapt to changing clinic needs. Hardworking individual with a proven track record of completing tasks in a highly collaborative environment.
- Customer service-oriented mindset. A servants heart for which no task is too big or too small.
- Continuous Interest in learning new skills and mastering job functions
- Once trained knows what to do, keeps things moving and gets stuff done with little direction needed.
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