ATM Operations Analyst-OMBP

To provide day-to-day analysis, research, and resolution of issues identified within the OMBP ATM network. Supports ATM hardware ordering, invoice processing, vendor management, performance monitoring, reporting, and project activities. Gathers and compiles operational data for recurring reports and collaborates with Home Office teams and global business units to support ATM operations.

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Responsibilities

• Analyze, research, and resolve ATM network issues, including technical or operational problems that affect service delivery

• Monitor ATM performance and prepare daily, weekly, monthly, and ad hoc reporting for operational review

• Coordinate the end-to-end ATM hardware purchase order process, including ordering, tracking, and delivery management

• Validate, submit, and support payment of vendor invoices in accordance with established processes

• Build and maintain positive working relationships with vendors to support issue resolution, hardware delivery, invoice processing, and ongoing ATM operational needs

• Communicate with Home Office teams, in-country associates, and global business units to gather information and resolve operational matters

• Support ATM-related projects by providing operational input, tracking assigned activities, and assisting with implementation needs

• Organize and prioritize assigned work to meet reporting deadlines, purchase order timelines, invoice processing needs, and project commitments

• Perform other duties as assigned

Qualifications

• 3+ years of experience in ATM operations, payment operations, financial services operations, technology operations, or a related discipline

• Experience troubleshooting and resolving technical or operational issues

• Experience meeting reporting deadlines and compiling data for recurring reports

• Strong organizational skills with the ability to prioritize tasks and meet deadlines

• Ability to work independently and as part of a team

• Strong written and verbal communication skills

Desired Qualifications

• Understanding of ATM technology and operations, ATM monitoring tools, and ATM hardware/software

• Bachelor's degree in Business Administration, Information Systems, Finance, Operations Management, or related field; or equivalent combination of education, training, and experience

Additional Information

Hours

• Monday - Friday, 8:00AM - 5:00PM

Location

• 300 Convent Street, San Antonio TX 78205

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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

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