Member Service Agent

Job Description

Job Description

Description:

Member Service Agent – La Frontera| Location: 201 Sundance Pkwy, Round Rock, TX 78681 |Schedule: Monday–Friday, 8:00am-5:30pm and rotating Saturdays: 8:45am-12:15pm| FLSA Status: Nonexempt

Austin Telco is looking for a passionate and service-oriented Member Service Agent to join our team. This role is ideal for someone who thrives in a member-first environment, enjoys building lasting relationships, and is excited to make a meaningful impact through financial education and community engagement. As a Member Service Agent, you’ll be the face of our credit union, supporting members with their financial needs, guiding them through our products and services, and helping create positive, personalized experiences. You’ll also play an active role in community outreach and contribute to the overall success of your branch.

What You'll Do

• Deliver exceptional service by assisting members with account openings, product adoption, and everyday transactions.
• Build strong member relationships through proactive communication and personalized support.
• Collaborate with team members and departments to elevate the member experience.
• Participate in community events and promote financial literacy and education.
• Support branch operations including documentation, fraud prevention, and vault management.
• Ensure compliance with BSA/AML and other regulatory requirements.
• Serve as a Notary Public when needed and complete all required training

What You Bring

• High school diploma or GED required; college coursework in a related field is a plus.
• 1–2 years of experience in a credit union or banking environment.
• Friendly, outgoing personality with excellent verbal and written communication skills.
• Strong time management, problem-solving, and teamwork abilities.
• Demonstrated empathy, integrity, and a service-first mindset.
• Industry certifications and bilingual fluency in Spanish and English are highly valued.

What We Offer:

• Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more.
• Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones.
• Retirement Plans: 401(k) with company match and a pension plan to support long-term financial goals.
• Community Engagement: Volunteer opportunities and credit union-sponsored events.

Additional Requirements

• Good credit standing (verified prior to interview)
• Successful background check and drug screening upon offer

Why Austin Telco? We’re more than a credit union, we’re a community. At Austin Telco, you’ll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.

Salary Range: $46,000-$52,000