Remote Lead Associate Director, Program Management

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Remote Associate Director, Program Management. In this role, you will be at the forefront of managing patient support center operations while leading a dedicated team of case managers. Your expertise will play a critical role in ensuring compliance with internal policies and enhancing the overall quality of service provided to patients and healthcare professionals. You will collaborate closely with various stakeholders to drive effective program management and optimize patient outcomes. This position is fully remote, allowing you to work from anywhere in the U.S., and may involve moderate travel. Join us to make a difference in patient support.

Accountabilities

• Lead and motivate a team of case managers, ensuring their development and performance.
• Oversee workload management to ensure adequate patient and physician office coverage.
• Identify and implement improvements to enhance the patient/provider experience.
• Establish strong partnerships with Central Operations for CRM optimization.
• Monitor team performance and compliance with established KPIs and SLAs.
• Be the primary point of contact for stakeholders regarding case management.
• Collaborate with multiple departments to ensure operational excellence.
• Manage a team of supervisors overseeing case managers to ensure alignment with objectives.
• Facilitate training and development initiatives for performance enhancement.

Requirements

• Bachelor’s Degree required; advanced degree preferred.
• 5+ years of experience in pharmaceutical, biotech, or patient support sector.
• 2+ years of leadership experience in a management role.
• Experience with direct provider and patient interaction.
• Strong knowledge of case management and patient access services.
• Demonstrated success in hiring and managing high performing teams.
• Proficiency in Microsoft Office tools and CRM systems.
• Excellent leadership, organization, and decision-making skills.
• Ability to collaborate effectively in a cross-functional matrix environment.

Benefits

• Competitive salary range of $125,600 to $234,000 per year.
• Comprehensive benefits package including medical, financial, and other perks.
• 401(k) eligibility with company contributions.
• Generous paid time off including vacation, sick leave, and parental leave.
• Opportunities for professional development and growth.
• Flexible work environment with potential for remote work.
• Engagement in a collaborative and innovative team culture.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.