Regional Mobile Service Manager

Job Description

Job Description

Responsibilities

The Regional Mobile Service Manager ensures that qualified mobile technicians perform repairs correctly and efficiently and that the service departments assigned to maintains a consistently high level of customer satisfaction.

Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities:

• Recruit, hire, and motivate qualified mobile service technicians. Assist in developing and mentoring technicians with support of regional leadership.
• Perform all necessary diagnostic and documentation functions on the company computer system.
• Greet customers and communicate clearly and professionally any changes in repair(s) that would affect cost and/or delivery expectations.
• Schedule mobile technicians for daily repair work that match their skill level to ensure quality as well as scheduling off time.
• Provide technical support for technicians when necessary.
• Ensure repairs are charged out correctly, i.e. warranty and/or policy repairs.
• Check progress (W-I-P) of each repair order throughout the day.
• Maintain high-quality service repairs and minimizes comebacks. Conduct periodic spot checks of completed jobs for thoroughness and quality. Perform quality checks on completed jobs, or verify with technician or paperwork technician turns in.
• Understand and ensure compliance with manufacturer warranty and policy procedures.
• Ensure that all department employees receive appropriate manufacturing training.
• Establish and maintain customer follow-up program to confirm customer satisfaction with their service experience.

Benefits:

We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

Basic Qualifications and Attributes:

• High school diploma or general education degree (GED).
• Two years’ or more related experience and/or training; or equivalent combination of education and experience.
• Must possess a current and valid commercial driver license with a driving record that meets the insurability guidelines set forth by the company’s insurance carrier.

• Appropriate manufacturer training.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.