Director of Enablement Programs

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Reporting to the VP GTM Readiness, this role is responsible for leading a team responsible for designing, building and executing innovative enablement programs that provide CRO roles including our partners with enablement across high priority processes, tools and sales plays to support customer/partner engagements and increase field effectiveness. This leader’s team will also be responsible for developing proficiency frameworks and associated learning and enablement required to develop the skills, knowledge and acumen of key CRO field roles.

Strategy:
• Lead a high performing team responsible for developing high quality end-to-end enablement programs to be consumed by internal and partner roles which encapsulate assets, communications, and learning interventions to achieved desired business outcomes.
• Own the enablement strategy, for all key CRO org roles including partners globally, which involves collaborating with the Enablement Business Partners, GTM Operations leadership and Product Marketing to identify priorities and requirements for providing high quality and high impact enablement programs.
• Own the end-to-end development of enablement programs to support all high priority operational excellence initiatives emanating from the Digital and Innovation office as well and high priority sales plays emanating from Product marketing.
• Collaborate with Enablement Business Partners to identify field enablement priorities and prioritize these against CRO organizational priorities coming from further upstream.
• Establish and develop proficiency frameworks for key CRO role persona's in order to invest in the continual development of skills, knowledge and acumen for those key roles.

Prioritization, Content Relevance & Metrics:
• In partnership with the Enablement services leader, establish and lead a process for enablement intake that involves the Enablement Partners in order to best prioritize enablement resources and align to key business stakeholders.
• Create a strategy and cadence for assessing enablement program effectiveness based on metrics, user feedback, and Enablement Partner insights and leverage these findings to continually refine and evolve enablement programs to drive maximum engagement.
• Programmatically provide GTM leaders & BU stakeholders with insight into program adoption and impact
Program Management:
• Ensure accountability across the team for the landing of key enablement programs in the field focused on the achievement of agreed business outcomes.
• Identifies which form of enablement best fits the desired objectives of a program including comms, enablement assets (one pagers, short form video, decks, playbooks etc) and learning interventions (live sessions, eLearning, in-person etc) and combines to create a full end-to-end enablement approach
• Establish a cadence for gathering user feedback to better understand needs and identify opportunities
• Leverage metrics to identify trends, information gaps, adoption and areas for improvement.

Leadership:
• Manage the teams’ performance by motivating, engaging, and providing coaching
• Provide leadership and guidance for escalations to other GTM Ops orgs and business stakeholders
• Challenge existing enablement processes based on best practice and trends to achieve best-in-class approach
• Model the Equinix cultures and values, including transformational leadership behaviors

Knowledge & Experience:
• Extensive experience/10+ years in enablement
• 5+ years experience in high tech GTM motions spanning Sales/Channel/Care
• Experience building & delivering holistic strategies for multiple initiatives
• Strong background in program design and production, applying enablement and learning methodologies and a diverse set of learning experience modalities
• Solid experience in transformational project management capabilities
• Expertise implementing innovative Enablement programs and tools to deliver content aligned to target audiences and changing way learners consume information
• Advisory and consultative skillset to provide guidance to our content authors and contributors to improve how we build and content and engaging learning experiences
• Ability to influence and collaborate with multiple stakeholders across the business and ensure program strategies are aligned to business needs.
• Experience working in a fast paced, dynamic, entrepreneurial environment

Skills & Attributes:
• Strong project and change management skills
• Excellent written and verbal communication skills with ability to quickly synthesize, interpret and simplify complex information
• Adept at building and expanding business acumen, and coaching team accordingly, to drive audience relevant enablement that is impactful
• Ability to make the complex simple and frame information through the eyes of the user
• Proven track record of effective collaboration and ability to influence at all levels of an organization
• Experience working in a fast paced, dynamic, entrepreneurial environment
• Ability to multi-task and remain hyper-organization to shift quickly between various topics, projects and audiences throughout the day
• Proactive, self- directed and results-oriented

The targeted pay range for this position in the following location is / locations are:

United States - Dallas Infomart Office DAI : 155,000 - 233,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program : An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.