Trauma Sales Associate - San Antonio, Texas

Trauma Sales Associate

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Schedule & On-Call Requirements

This position requires a on-call schedule, including nights, weekends, and holidays, to support trauma cases as they arise. While this level of availability is essential for the role, we understand it may not be suitable for every candidate. Candidates who choose not to pursue this position due to the on-call demands will not be negatively evaluated or penalized in future opportunities with our organization.

About the Role

As a Trauma Sales Associate, you will work with a high degree of intensity and commitment to support sales of Stryker Trauma products that meet our customers’ most pressing needs. Under the supportive supervision of a Trauma Sales Representative, you will gain exposure to the proven winning Stryker Trauma team culture that delivers industry-leading results. You will receive best-in-class formal training on our Trauma product portfolio and sales methodology. This includes on-the-job training in the operating room. You will become an expert on surgical procedures by observing well-over 300 medical procedures in your first year. You will develop a high level of competency in orthopedic surgical needs and procedures and become a valuable member of the surgical team who positively impacts surgical outcomes. You will be comfortable being on call most nights and weekends. You will become a trusted partner to our clients through your focus on client service, excellent account management, and commitment to our mission of improving healthcare.

You will thrive in this role if you are a motivated, proactive, and independent learner, passionate about healthcare and helping people, and committed to building strong relationships as a trusted advisor to our clients.

Required Skills

• Integrity: Reliable, dependable, trustworthy, honest, and ethical. You show up to work on time, do what you say you are going to do, and handle confidential information and delicate situations with care.

• Initiative: Willing to take on new responsibilities and challenges, and jump in without prompting

• Engaged in active learning: Understand the implications of new information for both current and future problem-solving and decision-making and interested in continuing to build your knowledge base through formal training and experience-based learning opportunities. Think of every challenge, customer, and experience in the OR as a new opportunity to learn and grow.

• Service orientation, customer service, and satisfaction: Actively look for ways to help people. Familiarity with handling customer expectations in a professional manner and anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and fidelity to Stryker’s products and services.

• Relationship management: Build lasting and meaningful trust-based relationships with customers by providing timely, accurate, and sound advice to ensure satisfaction.

• Social perceptiveness: Awareness of others' reactions and understanding why they react as they do (i.e. you are good at ‘reading a room’ and engaging appropriately).

• Problem solving: Identify complex problems and review related information to develop and evaluate options and implement solutions, particularly when it comes to managing client cases and competing priorities.

• Attention to detail: Thoroughness in accomplishing a task through concern for all aspects involved, no matter how small.

• Following directions: Carry out the details of a task as directed.

• Time management: Manage one's own time and the time of others to meet deadlines, particularly when there are competing priorities.

• Prioritize tasks: Organize tasks according to their importance and urgency.

• Flexible schedule for meeting outside regular hours: Work non-traditional hours and be on call most nights and weekends on short notice. This is a lifestyle job! Folks that thrive in the role really embrace the variety in the role and irregular hours that go with it.

• Comfort in operating and emergency rooms: Comfort working in operating and emergency room settings and other high pressure, fast-paced environments.

• Ability to monitor processes, materials, and surroundings: Monitor and review information from materials, events, and the environment, to detect or assess problems, particularly in operating room and other medical settings.

• Provide consultation and advice: Provide guidance and expert advice to management or other groups on technical systems and process related topics.

• Technical communication: Ability to explain the technical details of Stryker’s products and services to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.

• Demonstrate motivation for sales: Show drive to reach sales goals and business targets.

• Basic computer literacy: Proper use of email, Microsoft Office, and any relevant software applications/platforms.

• Reading comprehension and written communication: Read and comprehend work-related documents, particularly medical product specifications and training materials. Communicate effectively as appropriate for the needs of internal and external (i.e., patient and customer) audiences.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.