Operation Manager - Logistics

Operation Manager

Grapevine, TX

Exempt Full time 9:00-17:00 Onsite

ROLE AND RESPONSIBILITIES

Ensures that operations and customer service are rendered in a professional, timely, and accurate

fashion.

Shipment arrangements (coordinate with customs broker, carriers, truckers, and customers) correctly in

timely manner.

Assists coordinator staff in solving operational issues, customer service items and client issues.

To handle and supervise International Forwarding (Air & Ocean) operation, Warehouse distribution,

Truck service, Moving service and Accounting operation independently with quality service and high

level of performance.

Complete billing in timely manner includes creating billing, sending out, processing vender invoices.

Then collect payments.

Ensures that accounting matters are reported promptly and accurately.

Cooperate with sales staff and actively generate new business and maintain business activity.

Assists coordinator staff establishing relationships with prospective clients, qualifying our services for

the needs of the client and understanding the client's business needs.

To provide quotation when needed to customers or oversea agents.

Ensure accurate pricing for services offered and rendered as rate negotiation team.

To contribute our company to maximize the profit by minimizing the cost.

Monitors uncollected A/R and take appropriate and timely action.

Assists in performance evaluations, Takes disciplinary actions when necessary.

To organize information, files.

QUALIFICATIONS AND SKILLS

To follow company rules & standard operation procedures to be able to work independently.

Excellent computer skills and proficient in typing, excel, word, outlook, Web, Cargo wise, Company

internal system, etc.

Excellent communication skills both verbal and written.

Knowledge of freight forwarding business and knowledge and experience in organizational effectiveness

and operations management implementing best practices.

Demonstrated leadership and vision in managing staff groups and major projects or initiatives.

Excellent interpersonal skills and a collaborative management style.

Excels at operating in a fast pace environment.

Excellent people manager, open to direction and collaborative work style and commitment to get the job

done.

Ability to look at situations from several points of view.