Reservations Agent - Signia by Hilton La Cantera Resort And Spa, San Antonio

“Be the Voice of Luxury—Craft Unforgettable Stays, One Call at a Time.”

At Signia by Hilton La Cantera Resort & Spa, we don’t just book rooms—we create first impressions that last a lifetime. As our Reservations Agent, you’re not just answering phones; you’re delivering world-class hospitality with every conversation.

You’ll be the friendly voice behind every perfect getaway, every spa retreat, and every special celebration. Whether it's helping guests plan a romantic weekend or assisting with group accommodations, you’ll play a key role in bringing the magic of La Cantera to life—before they even arrive.

What You'll Do:

• Serve as the first point of contact for guests making reservations

• Provide personalized recommendations for rooms, packages, and resort amenities

• Maximize occupancy and revenue through strategic upselling

• Communicate with internal departments to ensure smooth guest experiences

• Be a brand ambassador for luxury, hospitality, and excellence

What We're Looking For:

• A passion for hospitality and creating memorable guest experiences

• Excellent communication skills (both spoken and written)

• Strong attention to detail and problem-solving abilities

• Prior experience in reservations or customer service preferred

• Knowledge of reservation systems is a plus (but we’ll train the right person

The Benefits

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.

• Medical Insurance Coverage Options – for you and your family. Able to enroll after 90 days of employment
• Vision, dental, life and disability insurance
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO) – you can accrue up to 144 hours of PTO in your first year of employment.
• Go Hilton travel discount program: 100 nights of discounted travel per calendar year
• Participating in the 401(k) Plan and company match is the perfect way to save for the future. We match 100% of every dollar eligible TMs contribute up to 3% of pay, plus 50% of every dollar contributed on the next 2% of pay.
• Career growth and development
  • Team Member Resource Groups

• Recognition and rewards programs
• Access to your pay when you need it through DailyPay
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

• Inclusive family-building and fertility benefits
• Expanded bereavement leave.
• Adoption Assistance program

• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!