Senior ServiceNow Developer HAM-SAM Specialist

Job Summary:

We are seeking a highly skilled and certified Senior ServiceNow Developer with expertise in Hardware Asset Management (HAM) and Software Asset Management (SAM). The ideal candidate will be responsible for designing, developing, and implementing ServiceNow solutions that optimize asset management processes, ensure compliance, and enhance operational efficiency.

Key Responsibilities:

• Design & Development:
  • Develop and maintain ServiceNow applications with a focus on HAM and SAM modules.
  • Customize workflows, business rules, UI policies, and client scripts using JavaScript and ServiceNow Studio.
• Implementation & Configuration:
  • Implement and configure HAM/SAM modules to support lifecycle management of hardware and software assets.
  • Ensure alignment with ITIL and asset management best practices.
• Integration:
  • Integrate ServiceNow with external systems using SCCM, REST, SOAP, JDBC, and other protocols.
  • Develop and maintain APIs and data exchange mechanisms.
• Asset Management:
  • Track and manage the lifecycle of IT assets, including procurement, deployment, maintenance, and retirement.
  • Ensure software license compliance and optimize asset utilization.
• Reporting & Analytics:
  • Create dashboards and reports to provide insights into asset inventory, compliance, and usage.
  • Support audits and data accuracy initiatives.
• Collaboration & Support:
  • Work closely with IT operations, procurement, and compliance teams.
  • Provide technical guidance and mentorship to junior developers.

Required Qualifications:

• Experience:
  • 5+ years of ServiceNow development experience.
  • 3+ years of hands-on experience with HAM/SAM modules.
• Certifications:
  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Implementation Specialist HAM/SAM (preferred).
• Technical Skills:
  • Proficiency in JavaScript, HTML, AngularJS.
  • Experience with ServiceNow Studio, Flow Designer, and IntegrationHub.
  • Strong understanding of IT Asset Management processes.
• Soft Skills:
  • Excellent communication and problem-solving skills.
  • Ability to work independently and in a team-oriented environment.

Preferred Qualifications:

• Experience with advanced HAM/SAM configurations.
• Familiarity with ITOM, CMDB, and Service Catalog.
• Experience in Agile/Scrum environments.