Sales Support Representative
Schedule: Monday to Friday 7am to 4pm
Overtime based on business needs
What you will do -
- Supports sales reps, project managers, and customers by managing key pre-/post ‑ sales and pre ‑ installation tasks.
- Project manages critical Customer Service initiatives and leads process ‑ improvement efforts.
- Guides Customer Service Associates and provides workload backup to maintain service levels.
- Collaborates with Sales and Customer Service leadership to track and help achieve monthly and annual sales goals.
- Creates, maintains, and trains team members on Customer Service standard work and process documentation.
- Uses CRM/ERP tools to accurately enter, validate, and troubleshoot orders, quotes, and customer data.
- Coordinates parts shipments, pickups, RMAs, returns processing, and provides product/price/availability information.
- Researches and resolves customer, sales, and operations issues by reviewing orders, documentation, and cross ‑ functional feedback.
- Participates in cross ‑ functional meetings/huddles and analyzes team metrics to ensure service ‑ level compliance.
What you need -
Required Qualifications:
- High School Diploma or equivalent.
- 2+ years experience in customer service environment or equivalent.
- Basic computer skills.
- Sedentary work: Exerting up to 10 pounds of force occasionally and/or a minimal amount of force frequently or constantly to lift, carry, etc.
Preferred Qualifications:
- Demonstrated leadership with the ability to delegate tasks, coordinate across departments, and guide peers effectively.
- Strong analytical, problem ‑ solving, and independent decision ‑ making skills with a high level of execution and service orientation.
- Exceptional organization, attention to detail, and multitasking ability, including effective prioritization and follow ‑ through.
Pay rate will not be below any applicable local minimum wage rates.
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