Patient Care Coordinator Audiology

Cross Timbers is a distinguished healthcare provider dedicated to delivering specialized audiology services to our community. We are seeking a compassionate and organized Patient Care Coordinator - Audiology to join our team. In this role, you will be essential in managing patient appointments, facilitating communication between patients and audiology professionals, and ensuring a smooth and supportive patient experience throughout the hearing care process. The ideal candidate will have a passion for helping patients with hearing health needs and possess excellent organizational and communication skills. Responsibilities include scheduling audiology evaluations and follow-ups, maintaining accurate patient records, assisting with insurance and billing inquiries specific to audiology services, and supporting the audiology team in delivering high-quality care. Join Cross Timbers and contribute to improving the hearing health and quality of life of our patients.

Responsibilities

• Manage scheduling of audiology appointments, hearing evaluations, and follow-up visits efficiently.
• Serve as a liaison between patients and audiologists, ensuring clear communication and timely responses to patient needs.
• Maintain and update accurate patient records in compliance with healthcare regulations and audiology department standards.
• Assist patients with insurance verification, billing questions, and authorizations related to audiology services.
• Coordinate patient flow within the audiology department to enhance the patient experience and reduce wait times.
• Educate patients about audiology services, procedures, and available hearing care options when needed.
• Stay informed about latest audiology equipment, services, and hospital policies relevant to patient care coordination.

Requirements

• High school diploma or equivalent required; Associate's or Bachelor's degree in healthcare administration or related field preferred.
• Experience in patient care coordination, preferably within audiology or similar healthcare settings.
• Strong organizational skills with the ability to multitask and manage schedules effectively.
• Excellent communication and interpersonal skills to interact with patients and clinical staff.
• Familiarity with electronic medical records (EMR) systems and audiology-specific software is a plus.
• Understanding of insurance processes and billing within audiology services.
• Ability to maintain confidentiality and comply with HIPAA regulations.
• Compassionate approach and commitment to improving patient hearing health.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance