Sr. Technical Program Manager, Devices Technologies (Fulfillment Technology & Robotics)

DESCRIPTION

Amazon's Fulfillment Technologies & Robotics is looking for a Sr. Technical Program Manager who is passionate, innovative, and has a strong drive to automate, simplify, and solve large-scale ambiguous problems. The Devices Technologies team is responsible for products and services that manage Amazon's edge compute fleet - comprising over 1,000,000 devices across 3000+ locations worldwide, serving both Global Fulfillment and Transportation (first, middle, and last mile). Our systems manage everything from leading-edge robotics to delivery stations around the world. We deliver innovative technical solutions to facilitate the massive growth in Amazon's global compute capabilities.

The Senior Technical Program Manager (TPM) within Outposts Infrastructure Management is responsible for planning, executing, managing, and reporting on large-scale infrastructure programs that enable the successful deployment and operation of Amazon Outposts worldwide. This role ensures the successful implementation and management of critical Outposts infrastructure by driving collaboration between Software Development, Operations, Network Engineering, field teams, program management, and application teams requiring on-premise compute, while providing structured reporting and performance tracking to leadership.

In addition to managing programs, TPMs own all reporting, performance metrics, and dashboards for Outposts infrastructure management products and systems. They develop and maintain product performance tracking, infrastructure health dashboards, and KPIs to measure the effectiveness of deployments, operational efficiency, and infrastructure reliability across the Outposts fleet.

Key job responsibilities
Program & Project Management

- Drive end-to-end execution of large-scale Outposts infrastructure management programs, ensuring successful deployment and operational excellence
- Develop and maintain program roadmaps, timelines, and dependencies while managing risks
- Lead cross-functional initiatives involving Software Development, Operations, Network Engineering, field and application teams
- Coordinate with application teams and business stakeholders to understand compute requirements and ensure successful implementation

Technical Leadership & Operations
- Design and implement scalable processes for Outposts infrastructure deployment, monitoring, and management
- Partner with engineering teams to develop and enhance infrastructure management services and automation
- Establish and maintain infrastructure health metrics, KPIs, and dashboards to track operational efficiency
- Drive continuous improvement in deployment processes, operational procedures, and monitoring systems

Stakeholder Management & Reporting
- Provide regular updates and insights to leadership on program status, risks, and mitigation strategies
- Build and maintain strong relationships with cross-functional teams and stakeholders
- Create and deliver structured reporting on infrastructure performance, capacity utilization, and operational metrics
- Collaborate with product teams to gather requirements and influence infrastructure management roadmap

Process & Documentation
- Develop and maintain technical documentation for infrastructure management processes and procedures
- Create and implement standard operating procedures for infrastructure deployment and operations
- Drive standardization efforts across infrastructure management tools and practices

A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

BASIC QUALIFICATIONS

- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules