Technical Support Specialist - CT & N2
- Assist in the development of formal product training infrastructure for internal and external purposes which addresses inspection, maintenance, troubleshooting and operational best practices
- Assist, supervise, perform testing, and commissioning of equipment to meet internal and customer requirements.
- Assist and coordinate with Service and Engineering teams to resolve operational service issues.
- Assist in maintaining good interfaces between local service teams and global engineering teams to ensure 24/7/365 coverage for urgent service on operational issues
- Assist in service reporting, failure analysis and investigations, coordination with engineering and reporting to customer Service Quality Management representatives
- Assist in Technical Manual production and standardization, Service Bulletins, Information Bulletins.
- To keep up to date with relevant technology and with the operation of relevant hardware and software within the Product Line.
- All/any other duties where collaboration is required to maximize NOV CAPS/ISE value with customers.
- Maintain customer relationships, stay in tune with product feedback and performance through customer's eyes.
- High School Diploma or GED required
- Valid driver's license
- Technical diploma or trade designation as a heavy equipment technician, automotive service technician, rig technician, or millwright an asset.
- Experience in the operation, assembly, testing, and design and of oilfield service equipment is an asset.
- Must have at least two years' experience or demonstrate equivalent knowledge in hydraulic assembly, troubleshooting, and repair; mechanics; pump and/or valve assembly, disassembly, or repair; electrical control systems operation and diagnosis; and /or oilfield experience in maintenance and repair of NOV CT/N2 or related systems.
- Ability to read and interpret drawings, specifications, schematics, and codes.
- Ability to work with a diverse group of employees, departments, and customers.
- Responsible to follow all applicable company and corporate policies, guiding principles, procedures and programs; including but not limited to the process map, support processes, health, safety and environmental requirements.
- Microsoft Office & Outlook knowledge is required
- Mix of indoor and outdoor work, possible exposure to dust, fumes, or gases, and changes in temperature and humidity.
- Work around or on functioning equipment.
- Required to wear steel toe boots, safety glasses, hard hat, and ear protection as needed as per company and customer HSE policies.
- May be required to possess valid certifications in first aid, WHIMIS, and H2S or others to visit customer well sites.
- HSE Orientation.
- Must be customer focused
- Must be confident speaking about technical subjects in front of a group of internal/external customers
- Excellent intercompany and inter-departmental communication skills are essential
- Strong attention to detail
- 401(k) Retirement Plan - NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
- Competitive medical plans that cover your entire family (yourself, eligible spouse, and eligible children) as of your first date of hire for as little as $142 per pay period (bi-weekly.)
- FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
- FREE Basic Life and AD&D insurance (for full-time employees).
- All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date).
- All regular full-time employees receive up to 11 paid holidays per year.
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