Office Clerk for Quality Assurance

Professional Civil Process (PCP) is looking for a Quality Assurance Office Clerk – a person who wants to go above and beyond for the legal support industry. We’re looking for someone with exceptional energy and enthusiasm to join our Server Operations Team.

About PCP:

• PCP is the leader in the legal support industry providing filing, serving, and skip tracing services.
• We’ve been serving the legal community for over fourty years.
• PCP currently handles over 140,000 services of process documents annually.
• Our corporate headquarters is in Spicewood, Texas.
• PCP is a founding member of the National Association of Professional Process Servers (NAPPS) and the Texas Process Servers Association (TPSA).

About the position:

Quality Assurance/Office Clerk:

• Monitor the quality of service of process reports in the regions assigned. Reports include:

1. Service of process that are waiting to go out for service
2. Service of process that are being attempted by Sheriff’s
3. Service of process that are being attempted by Out-of-State agents
4. Service of process that have no attempts
5. Service of process time frame of attempt

Call Center Operator:

• Answers incoming calls from process servers and agents
• Answers incoming calls from customers calling A-Plus Delivery
• Input service of process data information into computer system
• Running license plates
• Check and complete emails and voicemails in a timely manner
• Perform other tasks assigned

Requirements

About you:

• High school diploma or equivalent
• 1-2 years of call center/customer service experience
• Basic computer skills
• Highly developed sense of integrity and commitment to customer satisfaction
• Has “thick skin” and is able to handle complaints and unpleasant calls
• Has a pleasant, patient and friendly attitude
• Strong decision making and analytical abilities
• Accuracy in grammar and spelling
• Able to understand and follow instructions
• Excellent interpersonal and communication skills
• Organization skills
• Flawless attendance
• Commitment to team results; a team player

Benefits

Compensation, Hours, and Benefits:

• Full Time: Monday – Friday - 8:00 am - 5:00 pm
• Start Pay: $15.00/hour
• Dental/Vision plan - available immediately upon hire
• MEC Health Plan - "Minimum Essential Coverage" (Preventative Care only) - after sixty (60) days of service
• Paid Time Off (PTO) - after six (6) months of service
• Holiday Pay - after six (6) months of service
• 401k savings plan with company matching - after one (1) year of service
• Casual work environment
• Casual attire