Consumer Engagement Specialist - Kompato AI

At Kompato AI, we are developing the first AI-powered, customer-centric financial services business. Working here will be a thrilling, challenging, and rewarding experience—ideal for those who have a track record of proven success and are ready to take their talents to an organization where they can do their best work and create lasting impacts. This role demands resilience, adaptability, and a commitment to excellence. If you are driven, ambitious, and passionate about transforming financial services with AI, this is the place for you.

Job Summary

We are seeking a high-performing, results-driven Consumer Engagement Specialist (CES) to join our team. The CES will be responsible for engaging with financially distressed consumers and working closely with them to identify real solutions that help them regain control of their situation. Success in this role requires exceptional communication skills, strong emotional intelligence, and a relentless drive to deliver impactful results. You will handle consumer concerns, resolve disputes, and ensure a best-in-class engagement experience. If you thrive in a fast-paced, high-performance environment and want to make a meaningful difference, we want to talk to you.

Key Responsibilities

Customer Relationship Management:

Build and maintain strong, trust-based relationships with consumers.

Proactively identify opportunities to improve the consumer experience and drive positive financial outcomes.

Issue Resolution:

Quickly and effectively resolve customer complaints and disputes.

Escalate complex cases as needed, ensuring every consumer interaction leads to a meaningful resolution.

Follow up diligently to confirm consumer satisfaction and resolution effectiveness.

Product & Industry Knowledge:

Become an expert on Kompato AI’s offerings, ensuring that every consumer receives accurate and valuable insights.

Stay ahead of industry best practices, regulatory updates, and AI-driven engagement strategies.

Team Collaboration & Impact:

Work cross-functionally with other departments to optimize engagement strategies and enhance consumer outcomes.

Contribute strategic insights to improve service quality and overall business impact.

Act as a role model for professionalism, integrity, and commitment to success.

What It Takes to Succeed:

✅ A proven track record of success in collections, customer engagement, or financial services.
✅ 5+ years of experience in collections, accounts receivable, or a related high-impact, consumer-facing role.
✅ Exceptional communication, negotiation, and problem-solving skills.
✅ Strong ability to navigate difficult conversations with confidence and empathy.
✅ Proficiency in multiple systems, including CRMs, omni-channel communication platforms, and compliance tools.
✅ A relentless drive to achieve goals and improve performance continuously.
✅ High emotional intelligence and ability to thrive in high-pressure situations.

Why Join Kompato AI?

Why Join Kompato AI?