Retail Manager San Luis Resort

The Retail Manager is responsible for supervising the purchasing, budgeting, display and merchandising of retail goods in the gift shops and management of inventory for the San Luis Resort. He/she is also responsible for overseeing the operation of all resort shops including hiring, training, and supervising the shop staff. The Retail Manager is responsible for achieving all sales goals against budget and inventory control to set standards.

Essential:

• Approach all encounters with employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Employees must, at all times, be attentive, friendly, helpful and courteous to all guests, mangers, and fellow employees.
• Ensure compliance to Pre-Shift Previews.
• Maintain and increase retail revenue.
• Monitor and control departmental expenses and payroll in accordance with budget guidelines and hotel occupancy.
• Financial accountability for all sales transactions, interdepartmental transactions and inventory levels at all retail outlets.
• Hire, train, supervise and evaluate all gift shop staff, with the assistance of supervisors where appropriate.
• Ensure overall guest satisfaction.
• Participate in the development and oversee the implementation of retail budget.
• Maintain communication with all departments of the hotel.
• Devise, guide and supervise the on-going training programs.
• Research, purchase and sell goods in retail outlets in keeping with the hotel atmosphere, ambiance and flavor.
• Conduct monthly staff meetings for the purpose of informing, training and inspiring staff.
• Monitor and maintain the cleanliness and orderliness of the retail facilities.
• Oversee the retail outlets physical plant to ensure facilities and equipment are in proper condition and good working order.
• Monitor and maintain par stocks of retail goods and maintain inventory control.
• Reconcile and approve monthly general ledger and income statements.
• Coach, counsel and conduct performance appraisals for employees.
• Enforce all retail and hotel policies.

Marginal:

• Participate in required M.O.D. program as scheduled.
• Participate in Public Relations events as needed.
• Attend meetings/training as required by management.
• Perform other duties as requested from management.

Education & Experience:

• 2-4 Year college degree preferred
• Minimum of 2 years experience in retail purchasing and retailing.
• Prior experience in luxury destination resort operations preferred.
• Supervisory experience required.

Physical requirements:

• Long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Mental Requirements:

• Must able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of particular need.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.