Pre-Sales CCaaS Solutions Engineer - Commercial

The application window is expected to close on August 31st.

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

Cisco is on a transformation journey from a historical infrastructure company to SaaS and recovering revenue Industry leader. We are leaning into the future with innovations in Customer Engagement as one of the key architectures leading this transformation. In this role you will be an integral part of that transformation.

Your Impact

As a CCaaS Solutions Engineer your primary responsibility is to provide technical guidance and presales engineering support for Cisco Customer Engagement sales pursuits for customers in the Enterprise.

Key Responsibilities

• Key collaborator and technical contributor on a stellar team of Presales Architects.
• Support a matrix of CCaaS Sales Specialists and General Account teams with direct opportunity support, business development, and partner mentoring and development.
• Promote the business and technical value of CCaaS, CPaaS, AI, WFO, Platform and Journey as a Service, and the broader Cisco Contact Center and Collaboration suite of offerings.
• Perform technical discovery, requirements gathering, and architectural and application solution design to show customers how Cisco technologies can automate and simplify complex business processes.
• Design and present solutions and impactful demonstrations to customer stakeholders, focusing on the impact of the business outcome and not necessarily the underlying technologies.
• Support proof of concept or trial motions in support of customer outcome and technical closure.

Minimum Qualifications

• You have at least 4 years of Consulting or Pre-Sales Engineering experience.
• You have deep technical acumen and foundational knowledge of CCaaS, CPaaS and/or other cloud-based communication technologies in a presales capacity.
• You have a deep technical understanding of the Contact Center field – on-prem and cloud.

Preferred Qualifications

• Experience consulting with customers through premise based to cloud migrations.
• Experience with AI, CRM, WFO, Customer Journey as a Service.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.